I am writing this so people in the industry obtain an understanding that if you make an inferior product it can impact your customer very significantly
I am 6o years old with health issues I live in Upstate new york. I live rural and my driveway is 1/4 mile long on a hill. I plowed my drive for 20 years with a honda atv. It had a manual choke and started on the instant. Since it was 20 years old I thought I should get a new one. I bought a POlaris Sportsmen 570
The night before the storm I went out to put the plow on -the vehicle would not start . I took off the air filter checked the fuel put in dry gas pulled the gas line - tried to get to the spark plg - very poor design very difficult access. After two hours went to sleep. Awoke the next day snowed in . Called the dealer who said to bring it down . ASked the how long they would be open - they said 7 pm. I thought that was odd because most business were closing in the storm but thought well they deal with outdoor equipment and are probably comfortable .
I had to get to my trailer so I took my snow blower and over two hours made a path to my trailer and hooked it up .I brought it to the garage but could not get it turned around to get the ATV on . Drove down the drive turned around but could not drive up because of course ... it was snow covered. Over two hours I used my snowblower to do the entire drive which promptly filled in because of the wind .
Got back to garage and after much struggling got the trailer turned around. GOt ATV onto trailer by using winch off battery.
Proceeded to try and go down my hill. Skidded whole way with no use of accelerator ABS braking system clicking like mad - and finally goes out and I jack knife just missing town plow . Get off my hill and go to next town Thought I better cal the dealer just to make sure they are there. Guess what - they closed - Ok now I cant get the ATV back up my hill .My idea was to either leave the trailer at the dealer or if they fixed it to drive the ATV up my hill and pull an empty trailer .
So now I have to leave the trailer in town and hope that he ATV will still be there today.
I unhook the trailer / ATV and drive back home .Of course the drive is blown over again. I have to get two cars out so once again I snow blow the enter 1/4 mil driveway -did I mention to you that I am 60 with health problems and I bought your ATV so I woudl not have to struggle with snow removal and that before I bought your vehicle all I did was turn a key and my 20 year old Honda plowed the drive ?
But wait this saga is not over Today I have to go into town and hope the ATV is there . I have to hook trailer back up nd haul it to your dealer . I have to snow blow my drive again at least once today . and then I have to get the ATV back. THis is all over an ATV that has 10 hours of use !! To say I am not a happy camper is an understatement Your faulty product has cause me significant problems and your company and those who assemble and engineer this product need to need to understand that making an inferior product impacts the consumer very significantly
I got a call form a tech today . He asked if I drive the ATV for a few minutes and shut it down. I said yes I do I drive it to my barn which is a 1/4 mile from the house - which is why I bought the machine . He advised me that this may be the problem. That you cant do that with fuel injected vehicles it causes condensation. Odd I thought my car is fuel injected and I drive that to the barn shut it down and drive it back and never have a problem
He said That I should run the machine for 20 minutes. It sounds to me like he was saying fuel injection technology is inferior to carbureted technology? If thats the case why woudl a manufacturer use it then I asked ?
He said its a lot more efficient. It is ? You just told me I have to leave it running for 20 minutes if I take a one minute trip to the barn - that doesnt sound very efficient to me
I guess what really really irks me is I expected a call such as :
You are absolutely right there is no reason a new ATV with ten hours on it should have not started and we are extremely sorry for the severe inconvenience this caused you and would like to make it up to you . Instead what do I get ...oh this happens to all fuel injected vehicles
I ma posting this all over the internet