I have been having serious issues with a brand new Foreman 4x4 Rubicon that I bought brand new in Jan 06.
I posted up about the problems I was having on this forum a few months ago. Here is the link.
I have since then mailed a certified letter to American Honda, in December 08 (per their requirements on the website) with a complaint. I made sure to send it certified and got a signature from someone at American Hinda. Waited a week and got no response. Called them and nobody knew who the person was that signed for my letter. I was advised to fax in the complaint letter, and so I did. I waited another week or so and called back because I had heard nothing back from them. I finally spoke to a lady and got an attitude and she said they would call me back when they got to my case.
About a week or so went by and got a lady that called. She started a case and registered it. She advised I take my quad to another dealership. I begged her to help me get this new dealership to help "duplicate my problem" so I could get it fixed and finally use it.
After the letter I needed to take my quad out 1 more time. The pull cord was stuck out and didn't have the confidence to take it back to the same dealer. Well needless to say this quad died on me and couldn't get it started. The battery died trying to start it and of course since the pull cord was stuck I was stuck. Some buddies came later and found me and jumped the quad. We finally got it started. Needles to say I was pretty upset!
On this trip one of the guys that was with us was an EX-Honda mechanic and he said that it was my carb that was the problem. He was there when next to me in a Rhino when it stalled on me twice and then helped with getting it started later. There is an excess of a raw gas smell and it acts like it is flooding. When it stalls and I press the gas it has no power. It sounds just like a deisel engine with kind of a loud nocking. There is a big build up of carbon around the tail pipe that started right away after my purchase. The plugs seem to foul quickly. There is definitely a problem! My quad would not start after a cold night at less than 1,500 ' elevation. Every revoloution then engine had a hiss but had no intention of starting. The guy said it was the pressure relase making the noise. He seemed to think the carb was seized at that point. It finally started after about 45 minutes and a few jumps.
I took the quad to another dealer here in AZ. I took a copy of my complaint letter and spoke to the service supervisor and then to the service manager. I exlpained my troubles and pleaded for their help. Well days later I got the call and they "couldn't duplicate my problem". I asked them to please try to take it in the field and "duplicate my problem" if needed. The main trouble I am having is this quad will stall/die when going up/down steep hills... You know, using a UTV like it was designed. They said it was a liability and couldn't do that. Of course they can't duplicate climbing hills and decending them in a little city track.
Not too long after I get a call from a different service guy saying my quad is ready to be picked up. I asked them what happened to the supervisor and manager that was handling my issues and he said they are no longer at this location. Great! Now I start over with this guy. My quad has been at this dealership since Feb 14th of this year! Over 4 mos. now!!!
I have spoken to my case manager at American Honda several times, probably close to ten different times. They even had the DSM go and try to "duplicate the problem", but of course can't use it in the conditions that it is failing me in. I have told her multiple times that it was probably the carb. I told her about my last trip and the EX-Honda mechanic said it was the carb. She said she'd pass the info along to the Tech. support and the DSM. I guess that fell on deaf ears as well.
I filed a complaint with the BBB in April and got a quick call back from my contact from Honda and that is when the DSM got involved. They responded to the complaint by saying they are happy to have the opportunity to investigate my problem. Well they made it sound good in writing for the people who now view the compliant but at this point I am no closer to having my quad fixed than the day I drove it home in Jan. 2006.
I have had problems with it since my first trip with. On these trips 2 of my buddies that Own Honda Foremans 4x4's have been right beside me. 1 was even purchased at that same dealership. They both run like champs.
I was suprised to have the problems with a Honda. The entire reason I bought a Honda is because of their reliability and reputation. I also had a friend who owned a Foreman 4x4 and he dug his. I was told about how great Honda was and their customer service. I had great confidence when I bought my quad, but now you can guess how much confidence I have in them. Everyone I speak to is surprised to hear about my problems and that is unlike Hondas. Including the Manager at the dealership it is at now.
My 4 yr warranty now runs out in less than 6 mos. and at this point I have no confidence in Honda. I paid a lot of money for the quad and extened warranty. They seem to not care enough to help me and I feel Honda is just stalling until my warranty runs out. This quad is useless to me and might as well just be a pile of rocks! I have only used it a handfull of times because of the problems. I am an avid outdoorsman and I bought it to be used in places I cannot get my truck. This thing will leave me stranded or killed if I rely on using it like it was intended, especially since it stalls up/down steep hills. You all know how bad it can be having to back down a steep and nasty hill. There are only a few hundred miles on the quad and not many hours.
I need some serious help and advice on what to do. At this point it has been in 3 or more times for the same problem and that falls under the lemon law. What should I do? Should I pursue that? Get a lawyer? File a complaint with the Attourney General Consumer Affairs division? I am lost and helpless and Honda won't step up to the plate. Who is out there to protect the consumer and help them when they are in need? I am in need big time.
I now realize that it is Honda that is the problem, and not really as much as the dealerships as I initially thought . Honda won't authorize warranty work on a vehilce unless the dealership can duplicate the problem. I guess I don't blame the dealerships for not wanting to get paid.
Once again sorry for the super long posts, it's just one thing after another with this. All help is appreciated. Thank you again!