my part was ordered Feb 22 and is still not fixed. polaris blames the dealer, the dealer blames polaris. someone posted earlier that the blame is on the manufacturer of the original ecm, well that is polaris for accepting the POS part. their customer service stinks and no one from corporate will return calls. what ticks me off is i have met other riders that have waited 2 weeks to a month and have theirs fixed. i have gone to the dealer and have seen the order form and have made them replace the order. my kawasaki/ suzuki dealer will get my business from now on.

one very unhappy polaris owner.

 

too bad to hear that, i have had mine since 05 and has been flawless, besides a leaky master cylinder which the dealer replaced fast, i think it is the dealer to blame as it seems like if they wanted to take care of people they can, what kinda of wheeler you got?

 

A good test of the dealers integrity is to ask him to take the needed part off a machine that is in stk. If he complies, he cares about you as a customer. Let him be without a machine to sell for a while.

 

We have riders still waiting and they are riding every weekend with us..Just unhook battery when done riding...They have had no problem...Chill out man life is short....

 

i agree that its the dealer whos the one should be fixing the issue. too bad to have to dump the whole company but thats ones choice i guess.

 

How can you expect a dealer to take care of something they can't get parts for? The dealer has their hands tied too. What are they suppose to do? Take 2 or 3 ecm's off newer models in stock, when they sold 50 on the recall program, or more? Which by the way all the newer models are not necessarily the right part anyway. Unhook your battery when done and you will be fine. IF you are one of the actual unlucky ones that it fried and melted the harness making the machine useless, then I'm sorry. That sucks. It really does. What do you want the dealer to do, pull one out of a hat? Chill out, it's man made, sooner or later anything man made will fail.

 

Its a NATIONWIDE recall! SRB1, don't get so discouraged they can't mfg., stock and then service the recalled
machines fast enough. (Down side and negative point we all agree!)

But as for as jumping ship to another product line, I am here to tell ya that the Kaw's and Suzuki's have
their own issues too. Do you have another service dealership you can do business with?

Regards,

R'

 

Well, as I have posted previously, our dealer here has had ALL of the many effected bikes they sold taken care of for some time now! When I asked him about it, my mechanic was shocked that there are still people out there waiting!
He told me that one of the office girls there spent the better part of a week pulling records and personally calling all of the effected owners and scheduling the needed service...if you have a poor dealer it doesn't matter what name is on the side of the machine!

 

<div class="FTQUOTE"><begin quote>Originally posted by: jokout

Well, as I have posted previously, our dealer here has had ALL of the many effected bikes they sold taken care of for some time now! When I asked him about it, my mechanic was shocked that there are still people out there waiting!

He told me that one of the office girls there spent the better part of a week pulling records and personally calling all of the effected owners and scheduling the needed service...if you have a poor dealer it doesn't matter what name is on the side of the machine!</end quote></div>

I wish I knew how got all the ecm's he needed. We too have had them on order since late February. Fortunately noone has melted any harnesses on the 500's(the ecm's that are the ones that aren't coming in) I did have a 700MV that melted the harness but the ecm and new wiring harness came in rather quick. Matter of fact we have one ecm for the 700's on the shelf. They are all done, but the 500's are another story.

 

thanks for the posts guys. i am very discouraged and am sure many others are too. i do disconnect the battery cable when i am done riding. as for the dealer, well i will just have to find another. my other ride is a kawasaki prairie, the polaris is 450 sportsman. i don't get to worked up about much because life is short and riding is life. poor customer service, from dealer and polaris, does po me. i am very fortunate to be in the forestry/logging business (except for rising diesel fuel prices) and we use these bikes every day for cruising tracts or reclaiming logging roads and landings. in this business customer service is tops and PR is crucial.