My 2003 600 blew a head gasket in December while plowing snow and started consuming coolant like it was going out of style. It was purchased in March, so the 6 month warranty had expired. It has 400 miles and about 100 hours---I'm guessing to some degree on the hours--I'd like your opinions and experience on this subject.

Polaris would not cover the repairs, except parts. I don't know what a head gasket costs, but the labor cost me $160.00. The dealer gave me some song and dance about how I should complain to Polaris as I had more leverage with them than the dealer did. I just paid the bill and took it home as it was snowing and I needed to move snow. It has run fine since.

Do you think it is worth by time to call Polaris, or maybe simply e-mail them? Anyone have a similar experience?

Needless to say I feel Polaris should stand behind thier products a little better than this. It was clearly a mechanical failure and the dealer even told me that a service bulletin had come out since I purchased mine telling the dealers to torque the head bolts to a greater degree.

Any thoughts are appreciated.

Mike

 

I would definitely contact Polaris! I would recomend calling them instead of sending an email - - - - it is easier to deliver bad news by mail, than it is to do the same thing on the phone. At least on the phone you would have a better chance of making your case. As always, be polite and reasonable, but insist on satisfaction From a PR standpoint, they would be foolish not to help you out. Just my $.02

 

Mike, I would definitly be calling polaris if I were you, they were very reluctant to step in and help me when I was having troubles
with my 600 unless the dealer stumbled...finally my dealer got it fixed after almost 2 weeks, but had they not polaris stated they
would step in and make it right. I did recieve several discounts/coupons from polaris, and ever since my dealer has offered to
pursue warranty for any further problems I might have....even though my warranty went out in november. I would definitly call
them just to see what they will do. I would think the dealer would have tried a little harder for you...at least if they ever want
to sell you another atv anyways! Keep us all posted. Dan.

 

Unfortunally, that is a polaris.......they always break down and have the least reliability of any atv...just check out consumer report.

 

$160 IS NOT BAD.

 

Prairieman,

You know this is the Polaris forum.Too much smack talk will get you in trouble.


You need to click on the Kawasaki forum,That is the home of prairie's.

 

Yes I know, but I used to have a 500H.O. and a 330, and both of them were trash. Polaris has some great ideas, but their reliablity is bad. My 500H.O. had to have a new motor after 3 months of regular farm use (everything was stock) and the break pad were always being replace as well as the belt had to be replaced. My 330 was a little better, but the 4wd went out at 9 months, and that was the last straw. I check out the polaris forum to see if others are having problems as I had, and unfortunally, they seem to still do. Sorry for rufflin your feathers.