Polaris recall
Dec 11, 2009 | 05:21 PM
#1
Thread Starter
|
Trailblazer
Joined: Jul 2009
Posts: 33
Likes: 0
From: Alabama
Polaris recall
Is it me or is polaris holding out somethig on there recall..............2 weeks no parts.............dealer going out of his way to help me....................no parts..............I bought an 09 550 XP eps on 7/25/09....that night i seen a post about the steering knuckle pinch bolts, and it grew like fire on this site.......it took polaris until 11/18/09 to get my recall letter to me...now my 550 xp has been at the dealer for 2 weeks and no parts..est ship date on the parts 12/18/09........GREAT JOB LAWYER UP FOR 3 MONTHS POLARIS
Dec 11, 2009 | 09:31 PM
#2
Range Rover
Maybe you could have your wife talk to my wife?
Maybe you could have your wife talk to my wife?
Joined: Oct 2007
Posts: 141
Likes: 0
The recall affecting the knuckles/ball joints/etc... was only issued about a month or so ago. The recall back in around July was for the engine breather. And oh, neither of them are officially "recalls"....they are "safety bulletins" whatever that means.
Cheers,
cc
Cheers,
cc
Dec 12, 2009 | 01:05 AM
#3
Pro Rider
Runs Stealth!
Runs Stealth!
Joined: Mar 2006
Posts: 3,336
Likes: 0
I am sure many would say about first year models but when a company has the long lasting reputation and great innovative technologies, reviews and reports its quite enticing when in the market to NOT try for the new products. Look at me I bought an 2008 and now we have the XP class, ho humm. After reading lots of these posts I may just sit it out a little and see where it all goes.
I hope Polaris comes thru soon for you BB's sorry to hear about all the grief!
Regards,
R'
I hope Polaris comes thru soon for you BB's sorry to hear about all the grief!
Regards,
R'
Dec 12, 2009 | 11:09 AM
#4
Thread Starter
|
Trailblazer
Joined: Jul 2009
Posts: 33
Likes: 0
From: Alabama
The saftey bulletin went out to polaris dealers on 11/6/09...the recall letters went out to owners 11/13/09....im not saying it was recall in july only the problem was starting to show up on this web site then....that is 6 months, where are all the parts....Its my opinion that polaris was more geared towars CYA then correcting the problem...that was the meaning of lawyer comment it my first post...
Dec 12, 2009 | 12:10 PM
#5
Pro Rider
Joined: May 2008
Posts: 2,167
Likes: 0
The only official(ie listed by the CPSC) recall on any XPs period is for the 850 Breather fire hazard. One XP owner contacted the CPSC about the ball joint issue and was informed that CPSC had not been notified,nor was notification required unless Polaris had recieved a report of an injury(which is in contrast to the CPSC notice below). So apparently Polaris is choosing to handle this in house. Why? Maybe because of the negative plublicity associated with recalls? Who knows. I do know of another ATV manufacturer that has an Oficial recall out for an issue that,according to the CPSC,they only recieved ONE report of the issue and there was NO injuries or damage done to the machine.
So why does one company recall when it really doesn't have to and out of all the forums not one Owner had even heard of the issue until AFTER the recall and another company has a machine with a well known potential safety problem and doesn't officially recall the machines? Maybe we are overreacting and the ball joint issue isn't really a serious safety issue? What do y'all think?
If Polaris is doing CYA they aren't doing very well at it IMO...recall is CYA....and Polaris has a ding in there record in this area...
U.S. Consumer Product Safety Commission
Office of Information and Public Affairs Washington, DC 20207
--------------------------------------------------------------------------------
FOR IMMEDIATE RELEASE
January 13, 2005
Release # 05-086 CPSC Recall Hotline: (800) 638-2772
CPSC Media Contact: Scott Wolfson or Eric Criss
(301) 504-7051 or (301) 504-7908
Polaris to Pay $950,000 Penalty for Failing to Report Hazards with ATVs
WASHINGTON, D.C. – The U.S. Consumer Product Safety Commission (CPSC) announced today that it has provisionally accepted a settlement that imposes CPSC's first civil penalty for reporting violations involving all-terrain vehicles (ATVs). Polaris Industries Inc., of Medina, Minn., has agreed to pay a $950,000 penalty to settle allegations that the ATV manufacturer failed to timely inform CPSC of serious defects and hazards in certain models of the company's ATVs. (Settlement Agreement and Order - PDF)
CPSC conducted two investigations into the timeliness of Polaris's reporting. In the first matter, Polaris manufactured and sold 13,600 Scrambler, Sport and Xplorer 400 model ATVs. The throttles on these ATVs can stick and prevent the machines from slowing down or stopping, leading to loss of control and crashes.
Between December 1998 and May 2000, Polaris learned of 88 reports of throttles sticking due to defects in the throttle control, including 19 crashes or other accidents. The company also had seven reports of injuries, including a dislocated hip, a broken shoulder, torn back muscles and scrapes and bruises. Prior to reporting these incidents to CPSC, the company allegedly made three engineering changes to the ATVs in an attempt to prevent the throttles from sticking. Polaris reported to CPSC in May 2000 and announced a recall in August 2000.
In the second matter, Polaris manufactured and sold 55,500 Xpedition, Trail Boss and Magnum 325 model ATVs. The oil lines on these ATVs blew off, disconnected or loosened, resulting in the spraying of hot pressurized oil. This presented the risk of fires, burns, other injuries and death.
Between March 1999 and February 2001, Polaris received nearly 1,450 reports of oil line blow-offs, disconnections and leaks resulting from the oil line defect. In 61 reports, the discharging oil caused smoke, fire, melting and accidents, and 42 of those 61 reports involved ATV fires or the surrounding area catching fire. Polaris received 18 reports of injuries, including second- and third-degree burns, scarring, bruises and scrapes.
Between February 2000 and January 2001, Polaris allegedly did extensive analyses and made four engineering changes to the defective ATVs without informing CPSC; and from May 2000 to January 2001, the company sent five alerts to its dealers about the oil line defects without telling the government. Polaris finally reported to CPSC in February 2001, a little more than a month after CPSC asked the company to report. Polaris announced a recall of the ATVs in April 2001.
Federal law requires manufacturers, retailers and distributors to report to CPSC immediately (within 24 hours) after obtaining information reasonably supporting the conclusion that a product contains a defect which could create a substantial risk of injury to the public, presents an unreasonable risk of serious injury or death, or violates a federal safety standard.
Although it agreed to pay a civil penalty, Polaris denies CPSC's allegations and that it violated the law.
So why does one company recall when it really doesn't have to and out of all the forums not one Owner had even heard of the issue until AFTER the recall and another company has a machine with a well known potential safety problem and doesn't officially recall the machines? Maybe we are overreacting and the ball joint issue isn't really a serious safety issue? What do y'all think?
If Polaris is doing CYA they aren't doing very well at it IMO...recall is CYA....and Polaris has a ding in there record in this area...
U.S. Consumer Product Safety Commission
Office of Information and Public Affairs Washington, DC 20207
--------------------------------------------------------------------------------
FOR IMMEDIATE RELEASE
January 13, 2005
Release # 05-086 CPSC Recall Hotline: (800) 638-2772
CPSC Media Contact: Scott Wolfson or Eric Criss
(301) 504-7051 or (301) 504-7908
Polaris to Pay $950,000 Penalty for Failing to Report Hazards with ATVs
WASHINGTON, D.C. – The U.S. Consumer Product Safety Commission (CPSC) announced today that it has provisionally accepted a settlement that imposes CPSC's first civil penalty for reporting violations involving all-terrain vehicles (ATVs). Polaris Industries Inc., of Medina, Minn., has agreed to pay a $950,000 penalty to settle allegations that the ATV manufacturer failed to timely inform CPSC of serious defects and hazards in certain models of the company's ATVs. (Settlement Agreement and Order - PDF)
CPSC conducted two investigations into the timeliness of Polaris's reporting. In the first matter, Polaris manufactured and sold 13,600 Scrambler, Sport and Xplorer 400 model ATVs. The throttles on these ATVs can stick and prevent the machines from slowing down or stopping, leading to loss of control and crashes.
Between December 1998 and May 2000, Polaris learned of 88 reports of throttles sticking due to defects in the throttle control, including 19 crashes or other accidents. The company also had seven reports of injuries, including a dislocated hip, a broken shoulder, torn back muscles and scrapes and bruises. Prior to reporting these incidents to CPSC, the company allegedly made three engineering changes to the ATVs in an attempt to prevent the throttles from sticking. Polaris reported to CPSC in May 2000 and announced a recall in August 2000.
In the second matter, Polaris manufactured and sold 55,500 Xpedition, Trail Boss and Magnum 325 model ATVs. The oil lines on these ATVs blew off, disconnected or loosened, resulting in the spraying of hot pressurized oil. This presented the risk of fires, burns, other injuries and death.
Between March 1999 and February 2001, Polaris received nearly 1,450 reports of oil line blow-offs, disconnections and leaks resulting from the oil line defect. In 61 reports, the discharging oil caused smoke, fire, melting and accidents, and 42 of those 61 reports involved ATV fires or the surrounding area catching fire. Polaris received 18 reports of injuries, including second- and third-degree burns, scarring, bruises and scrapes.
Between February 2000 and January 2001, Polaris allegedly did extensive analyses and made four engineering changes to the defective ATVs without informing CPSC; and from May 2000 to January 2001, the company sent five alerts to its dealers about the oil line defects without telling the government. Polaris finally reported to CPSC in February 2001, a little more than a month after CPSC asked the company to report. Polaris announced a recall of the ATVs in April 2001.
Federal law requires manufacturers, retailers and distributors to report to CPSC immediately (within 24 hours) after obtaining information reasonably supporting the conclusion that a product contains a defect which could create a substantial risk of injury to the public, presents an unreasonable risk of serious injury or death, or violates a federal safety standard.
Although it agreed to pay a civil penalty, Polaris denies CPSC's allegations and that it violated the law.
Dec 12, 2009 | 03:00 PM
#7
Pro Rider
Doesn't care what people ride as long as they can keep up!
Doesn't care what people ride as long as they can keep up!
Joined: Dec 2000
Posts: 1,278
Likes: 0
From: Minnesota
I feel the ball joint thing is a safety issue and could be very dangerous. Although, it is still blown way out of proportion. People talk about not buying just because of a few things.....That's their choice, but come on. There are plenty of satisfied people on the forums.
I have been on these forums for a long time and you kinda get the jest of people rather quickly by the way the talk, how often they post, how many machines they have, how often they ride, and how they use their machines.
Do you notice that the people with problems, usually have problems with all of their stuff for one reason or another? Not saying any machine is perfect, but the negatives seem to out weigh the positives because people talk about them more. People in general love to whine, and I'm guilty of it also.
I have been on these forums for a long time and you kinda get the jest of people rather quickly by the way the talk, how often they post, how many machines they have, how often they ride, and how they use their machines.
Do you notice that the people with problems, usually have problems with all of their stuff for one reason or another? Not saying any machine is perfect, but the negatives seem to out weigh the positives because people talk about them more. People in general love to whine, and I'm guilty of it also.
Trending Topics
Dec 12, 2009 | 03:12 PM
#8
Thread Starter
|
Trailblazer
Joined: Jul 2009
Posts: 33
Likes: 0
From: Alabama
I love to whine because its deer season in alabama and our hunting club does not allow trucks in the hunting area.....you pay $8900.00 for an atv on july 25, 2009 and then hear that night axles are clicking , ball joint problems....it takes polaris until 11/13/09 tomail the recall, yes i love to whine.........and still no parts to fix it.....I love to whine not.......I,m mad as hell..........
Dec 12, 2009 | 03:29 PM
#9
Pro Rider
Joined: May 2008
Posts: 2,167
Likes: 0
I love to whine because its deer season in alabama and our hunting club does not allow trucks in the hunting area.....you pay $8900.00 for an atv on july 25, 2009 and then hear that night axles are clicking , ball joint problems....it takes polaris until 11/13/09 tomail the recall, yes i love to whine.........and still no parts to fix it.....I love to whine not.......I,m mad as hell..........
Might be time for a lawyer if not being able to use the machine you paid for is seriously causing you significant stress,which missing hunting season certainly qualifies for IMO.
There most certainly has to be a time limit on how long they have to fix it..also if it comes down to it I imagine that the dealer has to give you the machine if you demand it...
Dec 12, 2009 | 03:51 PM
#10
Thread Starter
|
Trailblazer
Joined: Jul 2009
Posts: 33
Likes: 0
From: Alabama
No i did not check the ball joints....got the recall letter from polaris, our as other call it safety bulletin not........full blown recall letter....."In cooreration with the U.S. Consumer Product Safety Commission (CPSC), Polaris Industries, is voluntarity recalling some Model Year 2009 and 2010 Polaris Sportman 550 and 850 models"........"Failure of these components may lead to loss of control resulting in an accident and serious personal injury to the operator".............My problem is the time it took to do the recall, and then no parts...........I'm not getting a lawyer, what i was saying Polaris Industries Lawyred up instead of taking care of the problem.....