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Will Kawasaki stand behind their warranty?

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Old May 17, 2009 | 12:19 AM
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Unhappy Will Kawasaki stand behind their warranty?

Bought a 2007 Brute Force 650 new, took it in for its scheduled Maintence interval, tune up done and headed for the Oregon Sand Dunes. Noted when jetting for sea level that one of the two air/fuel needle caps was partly drilled out and didn’t think much of it other then a crappy job. Changed the jets and had a blast. Got back to 10,000’ changed the jets again and shortly after that the quad had smoke blowing out the tail pipe. Opened the air box and it had black oil in it. Took it to the dealer and his mach. said that I had put to much oil in it. I informed him that there shop is the only ones that have worked on it and the only ones that have put oil into it. I told them to see if the oil has gas or anti freeze in it. They found gas, looked a little further and found that the air/fuel needle housing was broken at the base on the front carb. They inform me that that is not going to be covered under warranty. Did I make a mistake getting a 4 year extended warranty? Any one have a suggestion? I’m calling up Kawasaki on Monday to see what the main office has to say. I’ll let you Kawasaki lovers know how it goes. This might be the last one I’ll buy.
 
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Old May 23, 2009 | 11:41 AM
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Default Kawasaki sounds like a civil suit

I did call Kawasaki main office and they stated it was not a failure of the part. So I went back to the dealer and they are still pondering on it.
 
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Old May 23, 2009 | 01:50 PM
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The Kawasaki warranty has nothing to do with it. The dealers mechanic screwed it up. The DEALER should fix it on their own dollar.
You might have to go to small claims on this one. Sorry.
 
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Old May 23, 2009 | 04:21 PM
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The first mechanic that did the first tune up is most likely the one who did it. I'm sure they know that also. I'm still waiting to hear from them. Small claims court will cost more the a new carb. If it goes that way they will not see any more of my money. Don't get me wrong I still think the 650 Brute Force is an outstanding quad. My wife loves it be cause she can smoke me on my 650 Artic Cat.
 
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Old May 30, 2009 | 02:42 PM
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Default The Kawasaki shop said they didn't do it.

The Kawasaki dealer said thier machnic didn't do the damage to the carb a year ago when my wifes 650 Brute Force went in for a tune up. Now I'll try some Weldall, and if that does not fix the broken carb body at the base of the gas/air jet I'll have to get a new carb. The Kawasaki is still a mean machine!!! My wife is itching to ride, did I mention that she is going to be 53 and were still having a blast!!!!!!!!
 
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Old Jun 5, 2009 | 11:23 AM
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When I returned to the dealer to pick up the carb to repair or replace I meet the owner. He had not heard any of the before mentioned problem and was very helpful with a compermise to resolve the problem. With the gut filling of having to suck up the damaged carb, I was pleased to get a replacement carb for half the price. I hope there is no other damage that has not been found at this point.
 
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Old Jun 6, 2009 | 01:08 AM
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And people wonder why I don't blaze a trail to the dealer with my FUEL INJECTED 450R.

I learned long ago that many of the guys in these shops barely pass for decent "part changers" much less diagnostic mechanics. I'd much rather carefully comb over my bike's system and try to diagnose the problem... then take it in and have them change the faulty part under warranty... rather than have them poking and prodding all over my electronics.
 
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Old Jun 15, 2009 | 07:44 AM
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Kawi is pretty good with their warranties, it's just how the dealer and mechanics work with you. I've a couple of BF's and my dealer has been pretty good working with me with a lot of issues, their mechanic is very good and has been with the dealer for a long time. they have rebuilt my 650i engine nearly from scratch under warranty - along with fan units, switches, cables etc etc.. they often remind me that the bike is not a submarine! lol now that the bike does not have any warranty left, i have to treat it much nicer.
 
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Old Jun 15, 2009 | 07:08 PM
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You will find that just about any warranty is only as good as the shop doing the work.
 
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Old Jun 18, 2009 | 12:50 PM
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when my bike was on waranty i had the front dif go and it was all covered on waranty no questions asked.i love my bike and my dealer
 
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