Customer service inquiries for Suzuki Motor Vehicles usually involve documents which cannot be handled effectively via e-mail. Therefore, inquires which cannot be answered by your local dealer, should be submitted via U.S. mail.

Please be advised that most customer service inquires can be handled by your local Suzuki dealer, who is familiar with your area and your machine.

We have found that speaking with a trained customer service representative eliminates misunderstandings which are commonly encountered with e-mail communication. We also know that situations can be resolved quickly when all the relevant facts, events and details are discussed in a thorough manner.

It is essential to have your facts organized and available before calling us. This will speed the resolution process. Relevant information would include the following: model, vehicle identification number (VIN), mileage, date of purchase, selling and servicing dealer, names of dealer staff you have approached already plus a summary of your needs and expectations.