Apparantly Bombardier has a significant problem with tech certification and training at the dealership level. And people say that auto mechanics are bad. I know for a fact that in my area, if an auto repair shop produced this level of workmanship they would be out of business in a very short period of time.

But, since Bombardier was aware the this sort of problem existed in past cases, it is totally irresponsible for them to allow history to repeat itself. They may be a large company but that is no excuse for **** poor performance.

Fast650 is getting shafted because Bombardier is clueless when it comes to customer service. I am happy to hear that Scooby was handled, but 2.5 months is irresponsible. I believe DS650DAVE had a similar problem that related in his case to an improperly torqued head gasket, and they paid for his repair. I also believe that their quads were built in 11/99 as was mine. They most certainly had some quality control issues with that production run. But it seems they are deep in denial.

Don't ask me to take a flight in a Learjet, it may have similar attention to detail.

 

it seems like to me that all the problems with the DS that ive heard of is with the 11/99 bikes or am i wrong? maybe the bugs were worked out after that production run,what do you all think?

 

My Traxter was in shop for 6 months with a warranty problem.It also came back worse than it left.I was also blamed after it became apperent that the prob's were major.My lawyer(never had one before)got it back after the worst of threats.It's not repaired and my gauges to not work, the shifting is much worse,cold starting is impossible.I use my Traxter to mow lawn basically and for a ride in the occasion it starts.I thought this machine would fit my needs but it the Dealer,the dealer's service dep't,the machine and the Bomb.co.are the worst!
Before you call me a whiner,let me tell you I'm not.Before you buy one,read this forum.

 

Believe me brother I know what you mean.


DS650 $3000k worth of damage to the engine, why?
Nobody seems to know. Nobody seems to care.

 

My bike has a production date of 11/99, I bought it in Jan '00 and to date have not had any major issuses with it ( that is, none caused by the factory or component failure). No broken chain rollers, no faulty sensors or pumps, no coolant mixing w/oil, no clutch problems- the rear shock has squeaked a time or two and I think my front right rotor is slightly warped other than that it starts resonably well in cold weather and runs excellent(now). I think that with any new production vehicle you are bound to have a learning curve w/production workers getting all the details and bugs worked out -atv's are new to Bomb and it would be unreasonable to expect that they are going to have their production dialed in from the get go.
But to try to avoid the liability of early production errors and risk turning off many people to their products is just plain foolish. When I hear these stories by KenDS and others I believe them- Why?
I learned very early on that the shop that sold me my bike ( SS Marine NSL,UT) knew next to nothing about these bikes or any other bike, they either didn't know how to set it up before they sold it or they didn't care to do it right. I think Bombs dealer network has a lot to be desired -it's that learning curve thing,I HOPE.
For now I just keep my fingers crossed.

 

Bobbardier is planning to be available in the chat room tonight to answer any questions that may come up during the special guest chat. I plan on being there to tell them what I think of thier customer service, DS reliability, blown motors JUST out of warranty. Ken come join the fun.

 

Bombardier will be in the chat room to show off there Baja winning team members and give away some jackets. I highly doubt they would even asnwer there problems with there dealer network. I feel for all you guys and wish they would sovle there internal problems.

 

I would love to, but it's not the right forum for this issue. As I understand it they are available to answer questions about their victory on the Baja race. I agree with Stroker, they wouldn't respond favorably to being attacked on service issues during this discussion.

If they were invited to a roast it would be different, but then they wouldn't be likely to participate. If they are willing to respond to my issues, they know how to reach me. I am more than willing to discuss this issue with anyone from Bombardier that has an interest in it, but so far that person has not come forth.

 

I have a DS650 dated 11-99 never a single problem with it other than what i tore of it myself , seems indestructable . I did have a problem with getting a rear fender which I ordered and paid for and waited for months to come in finally i called bombardier customer service an had my fender in a week .They handled the problem with complete professionalism. It is so different from some of these posts it seems like we are on different planets. Bombardiers are bulletproof, proven by the baja . Could there be a problem with the way these "so called defective " quads were seviced or neglected probly

 

Kellys300EX,
I am happy that you have not experienced some of the problems that others have. It is also great that the DS won Baja. But since you commented in this thread that I started I must say that in my case neglect and maintenance where definately not part of the problem. Unless of course it could be considered maintenance to properly install the water pump seals to correct the factory's oversight. Further, it is not neglect to take your DS in to a Bombardier dealer at 10 hours for the prescribed service and pay $150 for it, only to find later that the valves are too tight.

It is good to hear that their customer service worked for you, but in the instance you described the flow of money was heading their way which possibly affected their response.

"Out of Warranty" is no excuse for shoddy workmanship and an unreliable dealer network. Anyone or any company can, and will, make mistakes. It is when those mistakes take place, where the rubber meets the road, and the true colors of the company in question comes to light.