We bought an Odessey 403 from these folks 13 months ago.

You should know their aftermarket support is dreadful. They do not have any parts, have no product knowledge/support. They sell 30-50 of these ATVs and Karts a day, but complain that you can't talk to anybody there because they have only 1 phone line. They brag about their Better Business Bureau rating, but my guess is they must own the local branch.

We have had broken and lost parts, and poor starting of the BMX powered ATV. They have no idea who's parts are inside, and just don't know who else you can call. They do not return calls, and guess what: The local repair shops here ( in Colorado ATV country) will not even work on any China product.

This is just a slick sales organization. The $$$owner should be ashamed.

( we finally have used RacewayATV for parts that are likely to fit, they are helpful, but do not have an exact model cross list.)

 

Keb,
That is why we give Raceway a pass...they can take it and have earned the stipes. I'm sure as we go along, others will earn the same respect and we will give them their dues. My local guys orders most his parts from the company...takes forever. Raceway invested in inventory and tech support. Glad it all worked out for you...I was in your shoes last year[img]i/expressions/face-icon-small-smile.gif[/img] SEADAWG

 

edited by ATV connection moderator

 

Funny what you find when you Google KiloMarie, So please don't try and say you don't have a personal interest in it.[img]i/expressions/face-icon-small-wink.gif[/img]

 

Funny

Kilo Marie is associated with Family GoKarts.

She has time to troll here.
But guess what..... I got an email wishing me Happy New Year, but I STILL Haven't gotten the Call from CUSTOMER SUPPORT from the 27th of DECEMBER.

So I wrote the " support email at the company: and got this:


This is an automatically generated Delivery Status Notification.

Unable to deliver message to the following recipients, due to being unable to
connect successfully to the destination mail server.

JB@familygocarts.com


To: JB@familygocarts.com
Subject: JB Happy New Year From FamilyGoKarts
Sent: Thursday, January 4, 2007 7:37 AM


WHAT would be truly amazing and a nice New Year present is for your company to actually have customer service and return phone calls.



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Text[img]i/expressions/face-icon-small-disgusted.gif[/img]Text

 

Keb! we take our's to A local lawnmower shop. So far they have been able to fix anything we need.[img]i/expressions/face-icon-small-happy.gif[/img]