I received a gift for X-Mas(clutch lever & perch) and When I opened it, it was broken. I had the invoice and called the company to see about getting it replaced. The rep. said that I would have to pay the shipping, send it back and they would see if it was covered by warranty and if so they would send me another. I told the rep. that I really didn't want to pay for the shipping, plus I didn't want to wait the time it would take to do all that. I asked him could he not just send me the perch(that was all that was broken) and when it came I would send the bad one back. This way I wouldn't have the wait or the shipping, but he had a hissy and said no. He said that he wasn't going to send out a part that had not been payed for, and I told him the part had been payed for, he was looking at the ticket on his computer, it was just defective. He got smart and told me that if I didn't want to wait to drive half way across the country and pick it up. We went round and round, but nothing got fixed. Do you think I was wrong or asking too much. I just thought I would get everyone else's outlook on it.