Not sure if this thread is ALIVE but it appears that I am another customer that ran into the RED tape with "customer service" who were a bunch of idiots that had no idea what machine I had or how the problems were. Spoke with MANY people at polaris and have been given the listen and blow me off deal each time.

Took your guys suggestions and took it to another dealer (1hr each way!) and they are much better to deal with but Polaris said the same thing listen and blow me off!!!!

 

Polaris customer service?????? That's a hot one. That's like Jumbo Shrimp. A true contradiction in terms. I have had no luck at all dealing with them over a problem. Good luck to you. Dealers are your only option and some of them aren't worth the time of day.

 

Crystal Lake? Sweeeet! I live just south of you in Elgin! I have taken my Quad from R N S motorsports in Woodstock all the way to TUF in Dekalb. TUF is the shiznit! and has been for many many years, i was stupid to purchase at RNS and have paid for it everyday since! My 50cc quad has less than 3 hours on it and the piston was shot, RNS said it was because my 6 year old submerged it (abuse) and I told RNS my six year old went through some puddles and rode it according to the manual which says it can go through water up to the floor boards!

Thanks for the support POLARIS CUSTOMER SERVICE STINKS!!! I am going to do the direct E-mail to the bosses listed above just for fun, still kicking around small claims court but....

 

Enjoyed this thread so much that I felt like bumping it up to the top again. Good information for all you people who have warranty issues and the like.

 

MH sent ya a PM

Regards,

R'

 

i think the poor warranty service is a dealer issue---i have been to some good dealers that take care of it and don't give any lip, but others that want to charge me for everything-- "abuse." The dealer isn't penalized for higher warranty claims, esp extended, are they?

sparks1032--- what is going on with your machine?

 

the piston is shot because the 50 was smoking like a two stroke when we got it back from the dealer!!! this past weekend water in the air box AGAIN!!!!! Not sure how the 2006 two stroke 50 has the air box but the 2007 faces forward and SUCKS THE WATER IN so I have had significant problems with the 50 and just paid $300.00 to get it fixed so i am looking for a different air filter with an air filter cover to keep water out

 

My 200th post to the forums. Thought I would use it to drop this info back up top for people who might need the contact information for Polaris.

 

Just a bump to put the info back on the board.

 

Reviving a very old thread but sadly the Polaris Customer Service problem hasn't gone away.

I'm a very unhappy customer with a 5 month old dead 2010 Ranger EV still under warranty. Because of my remote location, to return my EV to a dealer for warranty service is about a $1500 expense entailing several weeks.

I have the service manual and the knowledge to fix the problem and was prepared to maintain the machine myself after the 1st year's warranty was up. The cost of transporting the machine to a dealer for extended warranty work made buying this a waste of money. I did expect some cooperation from the company during the first year under warranty.

The problem is a dead charger. It takes undoing 4 bolts and two electrical snap together multi-connectors and pulling 1 AC cord through a hole to remove / replace this unit. Less than 5 minutes work in each direction requiring 1 wrench. Polaris says the unit must be returned to a dealer to get warranty on the approximately $600 charger.

I'm on my 4th day of waiting for a response from the dealer.

What I am asking for is to allow me to remove the charger and ship it out for a warranty replacement instead of the whole machine.

It's a pain in the *** as the EV is my only transportation other than a bicycle.

Current names at Polaris from their 2010 Annual report which can be accessed at the Investment link on their site. I will apply the first.lastname@polarisind.com model to the names below and let you know what kind of response I get.

BOARD OF DIRECTORS

Scott W. Wine
Chief Executive Officer
of Polaris Industries Inc.
Committee: Technology

Gregory R. Palen
Chairman of the Board
of Polaris Industries Inc.
and Chairman of Spectro Alloys and
Botanic Oil Innovations, Inc.
Committees: Audit, Technology

Robert L. Caulk
Chairman of Bushnell Outdoor Products and former Chairman and Chief Executive Officer
of United Industries Corp.
Committees: Compensation,* Technology

*Committee Chair

Annette K. Clayton
Vice President, Global Supply
Chain and Fulfillment, Dell Corp.
Committees: Compensation, Technology

Bernd F. Kessler Former Chief Executive Officer of SR Technics
Committees: Audit, Technology

John R. Menard, Jr.
President of Menard, Inc. Committees: Corporate Governance and Nominating, Technology

R.M. (Mark) Schreck
Professor, University of Louisville Speed School of Engineering and retired Vice President of Technology, General Electric Co.
Committees: Corporate Governance and
Nominating, Technology*

William G. Van Dyke Retired Chairman of Donaldson Company, Inc.
Committees: Audit,* Compensation

John P. Wiehoff
Chairman and Chief Executive Officer of C.H. Robinson Worldwide, Inc.
Committees: Audit, Corporate
Governance and Nominating*

CORPORATE OFFICERS

Scott W. Wine
Chief Executive Officer

Bennett J. Morgan
President and
Chief Operating Officer

Todd-Michael Balan Vice President — Corporate Development

Stacy L. Bogart
Vice President — General Counsel, Compliance Officer and Secretary

John B. Corness Vice President — Human Resources

Michael D. Dougherty
Vice President — Global New
Market Development

William C. Fisher
Vice President and
Chief Information Officer

Matthew J. Homan Vice President — Off-Road Vehicles

Michael P. Jonikas
Vice President — On-Road Vehicles, Sales and Marketing

Suresh Krishna
Vice President — Global
Operations and Integration

David C. Longren Vice President and Chief Technical Officer

Michael W. Malone
Vice President — Finance and Chief Financial Officer

Scott A. Swenson Vice President — Snowmobiles and Parts, Garments and Accessories

There are a number of committees listed in the report as well as those who sit on them.

I am into this machine for $16k and if I don't get satisfaction I am going to prepare a video spoof of their Ranger EV ad and post if far and wide and then request people to access it to drive it to the top of the listings.

The ad will have the same type hype music and excited narrator with the video first showing glimpses of the EV moving through dense bush. The shot will then pan out to show a decrepit old pickup towing the EV along.

Next the video will interview myself ,the proud owner, and explain the problem I have with customer service and warn potential buyers they better be within shouting distance of a dealer if they expect any kind of warranty service.

The EV is a very nice machine but if I had known before hand how bad Polaris customer service is I would never have bought the machine. My bad... I did check for complaints about the EV but it is so new all there was was glowing reports. I should have checked out Polaris more thoroughly.