SWAC,

Posted my prob on 12-23-99. UPDATE...now at 42 miles and 19 hours, mileage is in miles, trip odo reads in kilometers! A light tap to pod will kill engine or it will quit flashing. Anyone else?

 

They rebuilt the engine and installed inner and outter tie-rods.

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I had the same experience with polaris when I
emailed them with a concern about my atv. They did respond back to me and suggested I go to another dealer, which I did. Then polaris mailed me a satisfaction letter. I filled it out and mailed it back. One of the questions was, would I purchase another polaris product. I replied that the jury is still out depending on the performance and reliability of my atv. So I do agree that polaris uses all the dealers as insulators between them and us. I dont know what they could do different though.....

 

Every time I have e-mailed Polaris I have got a reply within a week. These were logical questions though, not stuff like "why are your quads stupid." They have relplied with additional specs, or reasons for one thing or another, and one question I asked I got a full page reply. Of course sometimes they have to give you the "right" answer for certain questions, when they conflict with what my be on a warning sticker, but overall their e-mail function has been impressive.

Now most dealers tell me they are hard to work with. I have been through some of the literature the dealers use, whether it's repair manuals or micro fiche sheets, or anything, and I wasn't too impressed with the job the guys at Polaris did. Oh well.

 

Seems a lot of folks I've been in touch with have had their share of problems in communicating with Polaris. I know that all corporations have a bundle to deal with, I just wish that the little guy, the end user would have a little more influence on what WE are dealing with on daily basis. The real world is not the same as the ideal world, one in which we could help the corporation and at the same time they could help us.

 

It’s very interesting Adam, that you are getting “intelligent” responses from Polaris’ e-mail. I tried them when they first added it to their website and only received an automated response, hardly a satisfactory answer to my question.

Since they seem to have “real people” manning the keyboards now I think I’ll see what they have to say about the tie rod end problem we’re discussing.

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FloodRunner, on the Wisconsin River

 

They have automated replies that say "we got the mail, and will reply, bla bla bla" but they do really get back to you, or me anyway. Yesterday I mailed them about why the tech tips aren't updated. Today I got a reply saying they are still working on the articles. Not usre if it's true, but they replied.

It's hard to find good customer service, anywhere. But that's still no excuse.