Hey pumpkin, I hear what you are saying. Sounds like they broke it off in ya. If I was you I would be pissed too. Just chalk it up to experience and don't let it bother you.

 

Well buddy, i hope this thread keeps going strong and someone does a copy and paste in an email and they get a hold of you to make it right. Nobody wants bad publicity so maybe this will help you out!

 

Pumpkin, while I still think they need to take better care of you, I see what happened. Since it took over a year for you to find out the nerfs didn't fit, and they come back scratched up, DK almost HAS to think they are used. I mean, come on it was over a year before you returned them!!! Same thing with the bank account. Did they ever have your new account info? I am thinking the account info got pulled from the original order. Unless you specified somewhere to use a different account, how would they know you had a new account? Lets be fair here, your case has some unusual circumstances for you to be lambasting this company.

 

Yeah, I a year later.... I would say, put the old ones on ebay. If you just got them and then returned them thats another story...............

Sorry bro, I dont know what to tell you.

 

I GOT DEPLOYED SHORT NOTICE. I AM NOT SAYING THAT JUST BECAUSE I AM IN THE MILITARY I SHOULD GET A BREAK, BUT DAMN. IT SHOULDNT HAVE BEEN A PROBLEM EVEN IF I WASNT IN THE MILITARY AS LONG AS I PAY THE $9.00 RESTOCKING FEE PER YEAR. IT COULD HAVE BEEN 5 YEARS AS LONG AS I THEN PAID $45.00 IT SHOULD BE FINE. THEY SHOULD HAVE ALSO CONTACTED ME AND SAID 'HEY WE ARE SENDING THE MERCHANDISE BACK TOO YOU, WE ARE GOING TO CHARGE YOUR ACCOUNT FOR THE SHIPPING AND HANDLING'. THEY DID NOT TELL ME ANYTHING. FINALLY SHIPPING AND HANDLING IS SUPPOSED TO BE FREE. THERES NO EXCUSE FOR THIS!

 

OK, so I looked at the DK website. It only says there is a $8.50 or 10% restocking fee after 90 days. If your nerfs were $200.00, then you were right to send in $20.00. The return policy also states you need to send the items and pre-pay the shipping. Nowhere does it state THEY PAY FOR RETURN SHIPPING! So yes, you would have had to pay shipping times 2 if the item was returned back to you. Did you ever pack an explanation note with the nerfs? I'm sorry man, but there are just to many problems in your story for you to be slamming the company on a public forum.

 

If they sent the wrong nerf bars they should pay return shipping

 

Straight from Dennis Kirk's site.

"No Hassle Returns
You can have complete confidence that your order will be handled with care. We stand behind every item that we sell, and if you are not completely satisfied - for any reason at any time - we will promptly refund or exchange merchandise, whichever YOU prefer.

You may return any unused or unaltered item within 90 days for a full refund or exchange. No return authorization is needed; however, a call or short email to our Customer Service Staff may avoid an unnecessary return. Use the original carton, pack the merchandise securely, enclose your invoice with explanation and ship prepaid via UPS or insured Parcel Post. Please do not return goods to us C.O.D. No restocking charge applies if returned within 90 days ($8.50 or 10% fee, whichever is higher, after 90 days). For items which include a manufacturer's warranty, please follow their instructions."


Sorry to hear of the troubles. But in all fairness, I think any company will do the same if it's been a year, and the part is scrathed.

 

They should've sent the right part, the first time! What gives any company the right to charge anybodys account without prior approval???? How about I charge you for stuff you didn't ask for???? I've been ordering from Dennis Kirk and have had nothing but excellent service and parts choices. Just a quick tip...... If you'd used a credit card, you could have recouped the charges and DK would be out, not you. Don't use your bank account for transactions.

 

Sounds like he just got dinged for the shipping both ways and the $20.00 mail order. He still has the nerfs. Then again, it is hard to tell because pumpkin is not giving us the whole story I think.