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Trailtech has got the BEST customer service!!!

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Old Jan 19, 2004 | 06:15 PM
  #1  
caliraptor's Avatar
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Default Trailtech has got the BEST customer service!!!

As I posted before, I went to Glamis this weekend. Well on a ride out there I lost the bezel that holds my $45 HID lamp in the housing. Well I gave Kelly @ TT a call and she remembered me and sent me a new bezel FREE!!! She said that if it kept coming off that she would replace the entire housing with lamp FREE!!! She didnt ask any questions or didnt act like it was my fault (which it wasnt!) Im sure no other company has this kind of service! Im one happy TT customer [img]i/expressions/face-icon-small-smile.gif[/img][img]i/expressions/face-icon-small-cool.gif[/img]
 
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Old Jan 19, 2004 | 07:30 PM
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Default Trailtech has got the BEST customer service!!!

I have to say like you

Great service there
 
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Old Jan 20, 2004 | 12:16 AM
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Default Trailtech has got the BEST customer service!!!

yea but the lights are poorley made in the inside..the connection bracket broke and rattled to shambles this weekend.was lucky for it to last for the entire night running the hill,was at glamis this weekend with the lights just flickering..they even sent me the new vibe mounts and still dont work right,i am going to call her tomorrow and ask what they can do or ask if i can give some advice on what works best..
 
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Old Jan 21, 2004 | 04:14 PM
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Default Trailtech has got the BEST customer service!!!

Do you have the normal torchlights or the HIDs? Kelly recommended either upgrading to HIDs or going down to the 35watt lights. Let me know what they told you.
 
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