Originally posted by: KNOWSALOT
I am going to regret typing this I am sure.[img]i/expressions/face-icon-small-tongue.gif[/img]

First of all, RaptorRacer1, you did get the bad end of the stick in this case. With as many mistakes that seemed to be made to your engine, I don't see that shop owner having a case since all the problems revolve around bolts not put into the correct place......

BUT......

Where you messed up was taking it down yourself. On hindsight, I am sure you regret doing that as well.

I see a point that your dealer is trying to make, and he is justified in assuming you swapped the bolts since you partially tore it down before bringing in.

I can tell you from being a dealer myself, that bringing in anything partially disassembled and crying foul sends up big red flags. Customer satisfaction isthe first priority. The bottom line dollar is the second. You are forcing your dealer to choose between the two although you seem to be in the right.

You would be very surprised at what comes into the shop for "warranty" or "workmanship" claims.

This is why a great dealer/customer relationship is so important....to know those who buy from you on a personal level so that when things like this come up, there is no question of who's telling the truth.

Good luck with the issue and keep us posted on what the outcome is.