Plastic end caps on front/rear bumpers, rear trunk on 2012 Outlander 1000xt
Jan 2, 2012 | 10:58 AM
#1
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Weekend Warrior
Joined: Jan 2012
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Plastic end caps on front/rear bumpers, rear trunk on 2012 Outlander 1000xt
Anyone else having a hard time with the plastic end caps they put on the front and rear bumpers on your 2012 Outlander 800 or 1000 XT getting caught on everything in the woods? Two trips in the woods, I've ripped off 3 sets of the plastic end caps. Its a terrible design, they stick out farther than the fenders and tires. Anyone come up with an alteration to make them trail friendly?! I go riding with friends who have a Polaris 850 and Suzuki King Quad 750 and neither get caught on trees and brush like I do. One little branch off a pricker bush yesterday ripped one set of the plastic end caps off.... its ridiculous
Also, the rear trunk doesn't stay closed. If you go over a small jump, hit some whoops, even just riding down a bumpy road the trunk just opens and flaps. I'm worried one of these times the hinges are just going to break. That trunk is expensive and a pain to replace. I've lost my winch controller out of the trunk because it won't stay closed.
If you are having the same issues, call your dealer or email brp.service@brp.com so they will issue a recall. I'm on another forum and there's over 100 people on there with the same issue. They are all going to call their dealers and email brp direct. We spend too much money on these machines for them not to be engineered correctly. Poor designs on both items.
Here's the email address again for Can-Am direct brp.service@brp.com, also Damian's number is 888-272-9222 ext 2606, he is your typical customer service manager for a large corporation. You have to ask very direct questions if you want answers, he's well trained at avoiding questions or not giving the customer the answer they desire for the sake of the company. He really hasn't been helpful in any way possible to date but atleast he's a manager and I believe he does talk to the higher ups with this kind of stuff. The rest of the customer service line is useless, typical cheap help. None of which I think have used any of their products.
Also, the rear trunk doesn't stay closed. If you go over a small jump, hit some whoops, even just riding down a bumpy road the trunk just opens and flaps. I'm worried one of these times the hinges are just going to break. That trunk is expensive and a pain to replace. I've lost my winch controller out of the trunk because it won't stay closed.
If you are having the same issues, call your dealer or email brp.service@brp.com so they will issue a recall. I'm on another forum and there's over 100 people on there with the same issue. They are all going to call their dealers and email brp direct. We spend too much money on these machines for them not to be engineered correctly. Poor designs on both items.
Here's the email address again for Can-Am direct brp.service@brp.com, also Damian's number is 888-272-9222 ext 2606, he is your typical customer service manager for a large corporation. You have to ask very direct questions if you want answers, he's well trained at avoiding questions or not giving the customer the answer they desire for the sake of the company. He really hasn't been helpful in any way possible to date but atleast he's a manager and I believe he does talk to the higher ups with this kind of stuff. The rest of the customer service line is useless, typical cheap help. None of which I think have used any of their products.
Jan 5, 2012 | 11:14 AM
#3
Anyone else having a hard time with the plastic end caps they put on the front and rear bumpers on your 2012 Outlander 800 or 1000 XT getting caught on everything in the woods? Two trips in the woods, I've ripped off 3 sets of the plastic end caps. Its a terrible design, they stick out farther than the fenders and tires. Anyone come up with an alteration to make them trail friendly?! I go riding with friends who have a Polaris 850 and Suzuki King Quad 750 and neither get caught on trees and brush like I do. One little branch off a pricker bush yesterday ripped one set of the plastic end caps off.... its ridiculous
Also, the rear trunk doesn't stay closed. If you go over a small jump, hit some whoops, even just riding down a bumpy road the trunk just opens and flaps. I'm worried one of these times the hinges are just going to break. That trunk is expensive and a pain to replace. I've lost my winch controller out of the trunk because it won't stay closed.
If you are having the same issues, call your dealer or email brp.service@brp.com so they will issue a recall. I'm on another forum and there's over 100 people on there with the same issue. They are all going to call their dealers and email brp direct. We spend too much money on these machines for them not to be engineered correctly. Poor designs on both items.
Here's the email address again for Can-Am direct brp.service@brp.com, also Damian's number is 888-272-9222 ext 2606, he is your typical customer service manager for a large corporation. You have to ask very direct questions if you want answers, he's well trained at avoiding questions or not giving the customer the answer they desire for the sake of the company. He really hasn't been helpful in any way possible to date but atleast he's a manager and I believe he does talk to the higher ups with this kind of stuff. The rest of the customer service line is useless, typical cheap help. None of which I think have used any of their products.
Also, the rear trunk doesn't stay closed. If you go over a small jump, hit some whoops, even just riding down a bumpy road the trunk just opens and flaps. I'm worried one of these times the hinges are just going to break. That trunk is expensive and a pain to replace. I've lost my winch controller out of the trunk because it won't stay closed.
If you are having the same issues, call your dealer or email brp.service@brp.com so they will issue a recall. I'm on another forum and there's over 100 people on there with the same issue. They are all going to call their dealers and email brp direct. We spend too much money on these machines for them not to be engineered correctly. Poor designs on both items.
Here's the email address again for Can-Am direct brp.service@brp.com, also Damian's number is 888-272-9222 ext 2606, he is your typical customer service manager for a large corporation. You have to ask very direct questions if you want answers, he's well trained at avoiding questions or not giving the customer the answer they desire for the sake of the company. He really hasn't been helpful in any way possible to date but atleast he's a manager and I believe he does talk to the higher ups with this kind of stuff. The rest of the customer service line is useless, typical cheap help. None of which I think have used any of their products.
Other than these two issues, I'm very happy with the machine!
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