AMEN!!!!! I think they should really start treating customers with some R_E_S_P_E_C_T!!!!


Chuck (99 400 Scrambler)

 

Well I guess Rocky Mountain ATV just does not care about there customers.

 

I was sorting some old E-mail and found one from a lady named "Debra" with Rocky Mountain Atv. It does give an excuse for the mix-up that talon400 had. I felt I should post this to give Rocky Mtn Atv a feir shake even though it is much later.

Dear Gary,
Thank you for you email. I have already been warned about this post and have sent the following email to the first person. I wish the person that posted this in the first place would be the one to email me but I appreciate you forwarding it so that I may have a chance to respond and try
to make things right.
Thanks again.
Debra R
sales@rockymountainatv.com

Dear AC,
Thank you for the heads up. We try to take the very best care of our customer because they are really important to us. There are sometimes that we cannot come to an agreement though we try the best we can. I am sorry that this gentleman had to wait so long for his tires. This time of year the manufactures get a little bogged down and there are production
delays that we have no control over. We try to get the tires to the customers as fast as we can and also keep them aware of shipping delays. I did not talk to this particular customer but in general if we ship the wrong item to a customer we have UPS go back to where it was delivered,
pick up the wrong items and ship them back to us at our cost. Then we ship the right items out as soon as we get them back or confimation from UPS that they were picked up. If a customer needs the products sooner than this we will ship the replacements out immediately but we do require that they are charged on a credit card then we credit the card back as soon as we get the
wrong items back. We have to do it this way because we have had some bad apples keep the wrong items and the right items. I have checked on the physical order and the phone recording and
found that a customer not named chuck but named Kevin ordered 22x7x10XC Holeshots and 20x11x10 Holeshots on Douglas .190's. This is what we shipped to him and this is what we billed him for. I talked to the lady that he talked to on the phone and the manager that he spoke with and can tell you that we did offer call tags for the tires and wheels. They also told him that we would cover the ground freight on the replacements. If he wanted to pay the difference between ground and air we could ship them air for him. He would not have had to pay anything except the difference on the tires that he was billed for and the XCT that he wanted to exchange for and the difference in the air and ground shipping. I would also like to let you know that this gentleman almost had the lady he talked to first in tears by the time he demanded to speak to the sales manager. I really think this was
a bad situation that is being blown out of proportion. We have issued the call tags for the tires and wheels that the customer received and will be shipping the XCT out to him when we get the others back if that is still what he wants. I just hope that your readers won't turn their backs on us because of this persons comments. I hope that they will remember that there is
always two sides to every story and I encourage them to call or email us if they have any questions problems or concerns with anything regarding Rocky Mountain ATV/MC.

Thanks again
Debra R
sales@rockymountainatv.com
> -----Original Message-----
> From: Gary_Chambers@pencoal.com [SMTP:Gary_Chambers@pencoal.com]
> Sent: Thursday, May 11, 2000 9:32 AM
> To: sales@rockymountainatv.com
> Subject: Unaccaptable behavior from sales manager
>
>
> Check out this web page. If Rocky Mountain ATV appreciates it's
> customers,
> something should be done! By the way, this is a web site with almost
> 10,000
> members http://forums.atvconnection.com/thre...FB=1&TID=72939.
> Thanks for
> the time!
>

 

NO dont throw It away Keep It around and Look through there color adds for what you want and then order for some one else LOL

 

Thank you for posting that letter. I was about to order tires from RM. But these posts were making me a little nervous. I have a feeling talon400 may have lost his temper to soon.