I cannot speak for Polaris but will say this I lost 4th and 5th gear in my Yamaha Raptor at end of last summer (august 09) I did have the 3yr sevice Agreement through Yamaha and it was scheduled to run out in November. I took it to our local Polaris, Yamaha, Suzuki, Kawasaki, dealer to get it fixed. This dealer (prominently a Polaris dealer) told me that since I only did one yearly service with them (under contract with the service agreement) and I did the other services myself that Yamaha would probably not cover my claim. Well after a weeks diagnostics I got a call from the dealer saying that ALL was covered and Yamaha even through in a additional 6mo worth of warranty. Now 6mo might not seem like much but it was something that Yamaha did not need to do nor was I expecting it. This deal was just as surprised as I was to hear this and needless to say I will be back to buy another Yamaha no matter who or what MFG to have the best ATV going!!!

Good for you. Good for Yamaha. All I expected was a proper answer.

Give'em H3LL Mongrol! I would say you might just want to call the customer advocate desk but their web site might still be UNDER CONSTRUCTION!

Regards,

R'

my brother has a 07 arctic cat 700 efi and the quad started smoking cause there was a piece of slag from the weld that rubbed through the main wire harness and needed fire extinguisher to put out but didntd do much damage called arctic cat and basicly said " if there is no warranty then we dont care if you almost got hurt" told them we were going to report them to better business bureau and they didnt care and we did now we are never going to buy a arcticcat ever again we are a polaris family

I would love to know what that is

We all know that the manufacturers monitor sites as large as this one, so Polaris, if you're watching/listening I challenge you to comment (in this thread) in defence of your shoddy, insulting, & disrespectfull policy of non answers.

If you have the "Kahoonies", lets hear it.

Harry Mawdsley - alias Mongrol.

"Yes, first thank you so much Mr. Mawdsley for you interest and business. In addition, to answer your first question (what was that again?). We apologize for any inconvenience and frustration you previous experienced and we value our customers with the upmost respect and embrace this as our highest priorities! To explain a few things we are now in the process implementing a new training programs for all sales associates, customer service representatives and phone operators. Furthermore, we will be changing all our working numbers and will soon be posted on or web site. The web site upgrades will also be following so please be patient during that migration. All your calls will taken in the order in which they receive and the time zones for service calls should be transparent to the caller.

We can not commit at this time to a definitive date but will notify all email recepients by email with the new effective date. We hope this message has been helpful to address your concerns and questions.

Sincerely,

xxxxx xxxxxxx"

P.S For all Canadian customers please contact your nearest Canadian customer service desk."

Roflmao

so the real question is MONGROL, did you ever find out what you needed for the tracks ? For me I usually end up calling a few dealers,get a different answer from each one, do some of my own research thru various forums, get the information myself and then call the closet dealer and give them the part number I am looking for......

Yes I finally found that the part existed from an independent supplier. I want to point out that I don't have a problem with Polaris products. I resent, with a passion, that we get treated like morons by computer generated form letters.