That's how Chrysler does it!

 

Have you ever tried to ask a question that isn't listed in the FAQ's? Ha, lots of luck.

 

I will try and not go there but will say this. General motors did go bankrupt too using the "American way" standards

 

Yes as a matter a fact I have! One time I asked how to print the FAQs and I was told back " F A Q s". I then said NOT SPELL IT ya IDIOT (I D I O T). I think they got the point!....8-)

R'

 

You are likely 100% right.. but I have never had to deal with GM on a corporate level, (as my S-10 has never broken down, aside from a cracked distributer cap that I replaced) so I can't speak to their level of care, or lack thereof.

 

At the very least you'd think it would raise an eyebrow (or two) that no one has come up with a positive experience in dealing with their customer service.

 

PETERS PRINCIPLE IS ALIVE & WELL.

"Management keeps getting promoted until they reach a level of their own incompetence".

 

How true, even in the company I work at. Come to think of it, every company (USAF included) operated on the Peter Principle.

 

I'd almost swear they've perfected it here.

 

I believe at some point management becomes a$$agement stuck on egos then knowledge