don't pull any thing over 120lbs with KQ
Jan 25, 2005 | 08:48 PM
#91
Weekend Warrior
Joined: Jan 2005
Posts: 22
Likes: 0
don't pull any thing over 120lbs with KQ
Reguadless of how they ride it, it that is NOT his decision to make a warranty does not say we will void this based on how you ride or the number of miles you put on it or even how you ride it during break in! His dealer took the cheap way out and it will cost him the most! This is the reason they only warranty them for 6 months (duhh)!!!! .......the dealer made his decision and i hope he can live with it, because as soon as he sells the KQ to someone else. He will be in the driver's seat and I hope the dealer can live without the 10 grand he could have net from him and all of his friends and the warranty work for suzuki.
IF YOU CAN FIND A GOOD DEALER AROUND I WOULD LOOK AT ARTIC CAT BECAUSE THEY HAVE A 2 YEAR WARRANTY THAT AMOUNTS TO MORE THAN THIS SET UP FOR 6MONTHS!!!
IF YOU CAN FIND A GOOD DEALER AROUND I WOULD LOOK AT ARTIC CAT BECAUSE THEY HAVE A 2 YEAR WARRANTY THAT AMOUNTS TO MORE THAN THIS SET UP FOR 6MONTHS!!!
Jan 25, 2005 | 08:52 PM
#92
Weekend Warrior
Joined: Apr 2001
Posts: 2,572
Likes: 0
don't pull any thing over 120lbs with KQ
Tires should NOT be the cause of denying warrenty for you,at least not at the dealership I work at..Heck,we SELL new ATVs with oversized tires,why would we not warrenty it?Its really all about how much the dealership wants you as a customer.
Jan 25, 2005 | 09:03 PM
#93
Thread Starter
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Trailblazer
Joined: Apr 2004
Posts: 42
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don't pull any thing over 120lbs with KQ
Originally posted by: VADERPITT
I just have to get into this thread.
1. You should have been very nice and not showed your azz until last resort.
2. Suzuki should have fixed your quad with those low miles BOTTOM LINE!
3. There are some great people at dealerships, but only in a dream world are they 100% honest.
4. Your outcome may have been better if you had handled the situation better.
5. The prices of atv's are going up regarless of what we do!
6. Tires don't void warranty's.
7. Dealers know what quads are put through which is why the warranty's are only for 6 months.
8. Learn how to handle yourself properly!
9. I hope you get it fixed because i know 8 grand is 8 grand no matter what.
10. Best of luck. I wish i had a KG. You better keep it.
Oh yeah to the fellow from the dealership. I appreciate and respect your comments and welcome to the board. You have made very good comments and made alot of sense but you have to be honest. You are representing your dealership and suzuki every time you make a post here on the site. How about you talk with your Boss or owner. And get this guys quad fixed. You know no matter how big of a dumbazz he may be you have to agree he is getting the runaround. Lets all just try to get along here.
On a side note i have a question. My Eiger only had around a 100 miles or so at the time. It was the camo model and when i was washing it some of the plastic started to chip away off the rear fender. You know the camo was chipping and it was black plastic underneath. I took it in for service and the mech told me that my warranty wouldn't cover anything cosmetic. He had already figured out what had caused it before i even got the chance to tell him. He asked if i was using a pressure washer to spray it off. I told him no which was the truth. He was probably thinking YEAH RIGHT, but i was being honest with him. My point being that you can do everything the right way but they are machines and they do have defects and things do go wrong before they are supposed to sometimes. I just told him cool, whatever. I wasn't really that worried since a quad is gonna have scratches, dents, and dings from being offroad but i thought it was way to new to start doing that. On a lighter note the dealership mech was very helpful in another way. I had gotten a letter from suzuki that said my first service at 100 miles. I took it there and he told me that i didn't need it serviced yet. He told me to bring it back in when i got around 500 miles for my first service. He told me sure i can service it for you but i have to be honest, we are gonna charge you around 75 bucks just to take it back there and look it over. He said nothing would need changed at 100 miles. He could have took me but he didn't. I took it back in at 500 miles and had the oil changed and valves tightened and have been happily ever after.
I just have to get into this thread.
1. You should have been very nice and not showed your azz until last resort.
2. Suzuki should have fixed your quad with those low miles BOTTOM LINE!
3. There are some great people at dealerships, but only in a dream world are they 100% honest.
4. Your outcome may have been better if you had handled the situation better.
5. The prices of atv's are going up regarless of what we do!
6. Tires don't void warranty's.
7. Dealers know what quads are put through which is why the warranty's are only for 6 months.
8. Learn how to handle yourself properly!
9. I hope you get it fixed because i know 8 grand is 8 grand no matter what.
10. Best of luck. I wish i had a KG. You better keep it.
Oh yeah to the fellow from the dealership. I appreciate and respect your comments and welcome to the board. You have made very good comments and made alot of sense but you have to be honest. You are representing your dealership and suzuki every time you make a post here on the site. How about you talk with your Boss or owner. And get this guys quad fixed. You know no matter how big of a dumbazz he may be you have to agree he is getting the runaround. Lets all just try to get along here.
On a side note i have a question. My Eiger only had around a 100 miles or so at the time. It was the camo model and when i was washing it some of the plastic started to chip away off the rear fender. You know the camo was chipping and it was black plastic underneath. I took it in for service and the mech told me that my warranty wouldn't cover anything cosmetic. He had already figured out what had caused it before i even got the chance to tell him. He asked if i was using a pressure washer to spray it off. I told him no which was the truth. He was probably thinking YEAH RIGHT, but i was being honest with him. My point being that you can do everything the right way but they are machines and they do have defects and things do go wrong before they are supposed to sometimes. I just told him cool, whatever. I wasn't really that worried since a quad is gonna have scratches, dents, and dings from being offroad but i thought it was way to new to start doing that. On a lighter note the dealership mech was very helpful in another way. I had gotten a letter from suzuki that said my first service at 100 miles. I took it there and he told me that i didn't need it serviced yet. He told me to bring it back in when i got around 500 miles for my first service. He told me sure i can service it for you but i have to be honest, we are gonna charge you around 75 bucks just to take it back there and look it over. He said nothing would need changed at 100 miles. He could have took me but he didn't. I took it back in at 500 miles and had the oil changed and valves tightened and have been happily ever after.
Jan 25, 2005 | 09:07 PM
#95
Thread Starter
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Trailblazer
Joined: Apr 2004
Posts: 42
Likes: 0
don't pull any thing over 120lbs with KQ
Originally posted by: MUDDY4LIFE
Tires should NOT be the cause of denying warrenty for you,at least not at the dealership I work at..Heck,we SELL new ATVs with oversized tires,why would we not warrenty it?Its really all about how much the dealership wants you as a customer.
Tires should NOT be the cause of denying warrenty for you,at least not at the dealership I work at..Heck,we SELL new ATVs with oversized tires,why would we not warrenty it?Its really all about how much the dealership wants you as a customer.
Jan 25, 2005 | 09:08 PM
#96
Thread Starter
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Trailblazer
Joined: Apr 2004
Posts: 42
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don't pull any thing over 120lbs with KQ
Originally posted by: duramaximizer
I wonder if that dealer will fix your transmission when he puts in the new ECU because the belt was probably fried in reverse while hooking onto the 120lb log. I would be selling that KING QUAD ASAP. If the transmission is junk, the reverse is junk and the dealer won't warranty the product i would be playing HOT POTATO!!!!!!!!!!!!!
I wonder if that dealer will fix your transmission when he puts in the new ECU because the belt was probably fried in reverse while hooking onto the 120lb log. I would be selling that KING QUAD ASAP. If the transmission is junk, the reverse is junk and the dealer won't warranty the product i would be playing HOT POTATO!!!!!!!!!!!!!
Jan 25, 2005 | 09:43 PM
#98
Weekend Warrior
Joined: Jan 2005
Posts: 5
Likes: 0
don't pull any thing over 120lbs with KQ
I think alot of you guys need to take a few breaths, clear out whatever prejudices you have toward dealerships, and try and re-read everything I took the time to write. Every single time I mentioned the tire issue I said "I'm not saying they are what voided the warranty, but could have been a possible factor", but I must have read 9 times already people saying "you voided his warranty because of his tires? thats bullsh*t!" I never said that because the fact is I do not know why Suzuki denied the warranty claim.
Maryland is a bit of a drive so that kind of sucks, but usually the original dealer will have a little more pull with Suzuki if they can say the unit was bought and serviced with them, thats kind of a hidden down side to buying on the internet that people don't think of when they are initially saving a couple hundred bucks. But our dealership and service department have great repore with Suzuki, so I would imagine if it got declined through us, the case would have been the same no matter where you took it.
To the guy that said it could possibly be profitable for us to get his claim denied so we can do the work ourselves for more money is sort of right, not that it happened, but that it would be profitable. To the mechanic it wouldn't matter, he's going to get paid one way or another either by Suzuki or by the dealership, but I believe warranty work usually pays better than usual service work, so for the mechanic I think it would be in his favor to have your claim approved. But for the dealer it would be more profitable if the claim got denied, because then the customer would be like you said paying out of pocket to him. I don't believe the owner was directly involved with this until problems arose but I could be wrong, but in his defense he's been in business 29 years, has already built his wealth, and as far as I know him doesn't seem to be a greedy guy, so I can't imagine he would up and decide to rip you off for a couple hundred bucks at the risk of, well, all of this.
I personally would not have a problem with you bringing it back in and trying again, but thats just me talking to you person to person, I have no idea if it would do any good with Suzuki and I don't know if you or Chad or anyone involved would even have any desire to do so. It couldn't hurt to give Chad or Ken a call now that all parties involved have had a chance to step back and cool down a little, and maybe see if there is something more that can be done. Its never good to burn bridges, especially bridges in your own town, I mean if you need an air filter or some fender rivets you don't want to have to drive 45 minutes out of your way to the next closest dealer and waste all that time and gas just because of this. I don't think I'm better than anyone and I'm not saying I've never told a lie or our dealership has never made a mistake, but this whole problem was not a personal attack on the customer or a deliberate scheme to rob him of his money, I mean hey your into atvs you can't be that bad of a guy, I don't know, I'm a person who naturally hates confrontation so if this could be resolved I'd be as happy as anyone, but we aren't going to do so if we are being yelled at and talked down to. Well time to go out to the shed and do some wrenching on the race bike in this lovely 15 degree weather...
Maryland is a bit of a drive so that kind of sucks, but usually the original dealer will have a little more pull with Suzuki if they can say the unit was bought and serviced with them, thats kind of a hidden down side to buying on the internet that people don't think of when they are initially saving a couple hundred bucks. But our dealership and service department have great repore with Suzuki, so I would imagine if it got declined through us, the case would have been the same no matter where you took it.
To the guy that said it could possibly be profitable for us to get his claim denied so we can do the work ourselves for more money is sort of right, not that it happened, but that it would be profitable. To the mechanic it wouldn't matter, he's going to get paid one way or another either by Suzuki or by the dealership, but I believe warranty work usually pays better than usual service work, so for the mechanic I think it would be in his favor to have your claim approved. But for the dealer it would be more profitable if the claim got denied, because then the customer would be like you said paying out of pocket to him. I don't believe the owner was directly involved with this until problems arose but I could be wrong, but in his defense he's been in business 29 years, has already built his wealth, and as far as I know him doesn't seem to be a greedy guy, so I can't imagine he would up and decide to rip you off for a couple hundred bucks at the risk of, well, all of this.
I personally would not have a problem with you bringing it back in and trying again, but thats just me talking to you person to person, I have no idea if it would do any good with Suzuki and I don't know if you or Chad or anyone involved would even have any desire to do so. It couldn't hurt to give Chad or Ken a call now that all parties involved have had a chance to step back and cool down a little, and maybe see if there is something more that can be done. Its never good to burn bridges, especially bridges in your own town, I mean if you need an air filter or some fender rivets you don't want to have to drive 45 minutes out of your way to the next closest dealer and waste all that time and gas just because of this. I don't think I'm better than anyone and I'm not saying I've never told a lie or our dealership has never made a mistake, but this whole problem was not a personal attack on the customer or a deliberate scheme to rob him of his money, I mean hey your into atvs you can't be that bad of a guy, I don't know, I'm a person who naturally hates confrontation so if this could be resolved I'd be as happy as anyone, but we aren't going to do so if we are being yelled at and talked down to. Well time to go out to the shed and do some wrenching on the race bike in this lovely 15 degree weather...
Jan 25, 2005 | 10:00 PM
#99
Thread Starter
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Trailblazer
Joined: Apr 2004
Posts: 42
Likes: 0
don't pull any thing over 120lbs with KQ
Originally posted by: dellasol
I think alot of you guys need to take a few breaths, clear out whatever prejudices you have toward dealerships, and try and re-read everything I took the time to write. Every single time I mentioned the tire issue I said "I'm not saying they are what voided the warranty, but could have been a possible factor", but I must have read 9 times already people saying "you voided his warranty because of his tires? thats bullsh*t!" I never said that because the fact is I do not know why Suzuki denied the warranty claim.
Maryland is a bit of a drive so that kind of sucks, but usually the original dealer will have a little more pull with Suzuki if they can say the unit was bought and serviced with them, thats kind of a hidden down side to buying on the internet that people don't think of when they are initially saving a couple hundred bucks. But our dealership and service department have great repore with Suzuki, so I would imagine if it got declined through us, the case would have been the same no matter where you took it.
To the guy that said it could possibly be profitable for us to get his claim denied so we can do the work ourselves for more money is sort of right, not that it happened, but that it would be profitable. To the mechanic it wouldn't matter, he's going to get paid one way or another either by Suzuki or by the dealership, but I believe warranty work usually pays better than usual service work, so for the mechanic I think it would be in his favor to have your claim approved. But for the dealer it would be more profitable if the claim got denied, because then the customer would be like you said paying out of pocket to him. I don't believe the owner was directly involved with this until problems arose but I could be wrong, but in his defense he's been in business 29 years, has already built his wealth, and as far as I know him doesn't seem to be a greedy guy, so I can't imagine he would up and decide to rip you off for a couple hundred bucks at the risk of, well, all of this.
I personally would not have a problem with you bringing it back in and trying again, but thats just me talking to you person to person, I have no idea if it would do any good with Suzuki and I don't know if you or Chad or anyone involved would even have any desire to do so. It couldn't hurt to give Chad or Ken a call now that all parties involved have had a chance to step back and cool down a little, and maybe see if there is something more that can be done. Its never good to burn bridges, especially bridges in your own town, I mean if you need an air filter or some fender rivets you don't want to have to drive 45 minutes out of your way to the next closest dealer and waste all that time and gas just because of this. I don't think I'm better than anyone and I'm not saying I've never told a lie or our dealership has never made a mistake, but this whole problem was not a personal attack on the customer or a deliberate scheme to rob him of his money, I mean hey your into atvs you can't be that bad of a guy, I don't know, I'm a person who naturally hates confrontation so if this could be resolved I'd be as happy as anyone, but we aren't going to do so if we are being yelled at and talked down to. Well time to go out to the shed and do some wrenching on the race bike in this lovely 15 degree weather...
I think alot of you guys need to take a few breaths, clear out whatever prejudices you have toward dealerships, and try and re-read everything I took the time to write. Every single time I mentioned the tire issue I said "I'm not saying they are what voided the warranty, but could have been a possible factor", but I must have read 9 times already people saying "you voided his warranty because of his tires? thats bullsh*t!" I never said that because the fact is I do not know why Suzuki denied the warranty claim.
Maryland is a bit of a drive so that kind of sucks, but usually the original dealer will have a little more pull with Suzuki if they can say the unit was bought and serviced with them, thats kind of a hidden down side to buying on the internet that people don't think of when they are initially saving a couple hundred bucks. But our dealership and service department have great repore with Suzuki, so I would imagine if it got declined through us, the case would have been the same no matter where you took it.
To the guy that said it could possibly be profitable for us to get his claim denied so we can do the work ourselves for more money is sort of right, not that it happened, but that it would be profitable. To the mechanic it wouldn't matter, he's going to get paid one way or another either by Suzuki or by the dealership, but I believe warranty work usually pays better than usual service work, so for the mechanic I think it would be in his favor to have your claim approved. But for the dealer it would be more profitable if the claim got denied, because then the customer would be like you said paying out of pocket to him. I don't believe the owner was directly involved with this until problems arose but I could be wrong, but in his defense he's been in business 29 years, has already built his wealth, and as far as I know him doesn't seem to be a greedy guy, so I can't imagine he would up and decide to rip you off for a couple hundred bucks at the risk of, well, all of this.
I personally would not have a problem with you bringing it back in and trying again, but thats just me talking to you person to person, I have no idea if it would do any good with Suzuki and I don't know if you or Chad or anyone involved would even have any desire to do so. It couldn't hurt to give Chad or Ken a call now that all parties involved have had a chance to step back and cool down a little, and maybe see if there is something more that can be done. Its never good to burn bridges, especially bridges in your own town, I mean if you need an air filter or some fender rivets you don't want to have to drive 45 minutes out of your way to the next closest dealer and waste all that time and gas just because of this. I don't think I'm better than anyone and I'm not saying I've never told a lie or our dealership has never made a mistake, but this whole problem was not a personal attack on the customer or a deliberate scheme to rob him of his money, I mean hey your into atvs you can't be that bad of a guy, I don't know, I'm a person who naturally hates confrontation so if this could be resolved I'd be as happy as anyone, but we aren't going to do so if we are being yelled at and talked down to. Well time to go out to the shed and do some wrenching on the race bike in this lovely 15 degree weather...
i see in your statement you might be getting upset i didnt thank you were that kind of guy? tell ken and chad if they want to make it right to call me and we will. all i want is my bike fixed right you guys whouldn'teven meet me half way chad said that suzuki usely does but not this time !
Jan 25, 2005 | 10:18 PM
#100
Range Rover
Joined: Oct 2004
Posts: 105
Likes: 0
don't pull any thing over 120lbs with KQ
dude suzuki should not pay for the fix..its your fault it happened..look if something was wrong with the quad when you bought it.you woulda new it the moment you started pulling the log....but you keeped trying..you should fix it with your money and learn a very hard lesson.i dont care how you see it..but from what have been reading in this post..97% of atv owners..especially king quad owners on here arent buying it..something else went wrong..the story just dont jive..sorry..and besides you went 45 min away to buy your quad because it was a few hundred cheeper...nice going on supporting you local dealer...then you bring it in and freak out on them because they dont lie to suzuki about what the quad looked like when they took it apart and saw the belt melted to the pully..suzuki isnt paying for it because they know something dont jive with the story..just deal with it,,pay for the fix,,and sell it like you said you wanted to..good idea