don't pull any thing over 120lbs with KQ
Jan 24, 2005 | 06:33 PM
#81
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Trailblazer
Joined: Apr 2004
Posts: 42
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don't pull any thing over 120lbs with KQ
Originally posted by: dellasol
How long have you had the atv? If there was a problem with it from day one I would have immediatly stopped using it and notified the dealer I purchased it from or taken it in to my nearest dealer right away before continueing to use it and tow while I knew there was a problem with it and risking further damage to it, being under warranty doesn't give you a free pass to damage your atv at free will, if you do something like that you might get away with it, but then Suzuki has to pay money to fix it and guess what nothing in this world is free, it might be free to you, but the bill will eventually get passed down to us all in the form of higher priced atvs in the future. If it is true that there was a problem from day one, and judging from your reactions and how you inappropriatly manifest your frustrations I would be willing to bet you got pissed off and ran the crap out of the atv doing your best to damage it out of spite, thinking since it was under warranty you were somehow getting back at Suzuki. Like someone else said, only you really know.
Hondabuster your right, if the tires aren't spinning and you continue to pull, especially in high under a load the pressure is going to get transfered through the drive train and the bike is eventually going to a find the weakest link, bigger/better tires will only accent this by raising the amount of power the atv can put through the drive train before it will spin the tires.
Americanpride, tipping your dealer is an awfully kind gesture, but I personally would not feel right taking a tip. Although one time a customer gave me like ten bucks and try as I might he refused to take it back, he didn't know but I put it in the register and the next time he came in I took ten dollars off his bill. Also out of all the dealerships I've worked in I've never had any customer come in with any kind of a present during the holidays, I had never even considered it really, well christmas eve the shop table was over flowing with cakes, fudge, cards, and very thoughtful hand made gifts from a whole bunch of our customers, I've never worked in a dealership I didn't enjoy(ok well Acura kind of sucked, but only because of one manager) but I've never had a such a sense of pride in any place I've worked before. Anyways enough promoting myself and my dealership, I think you guys that took the time to read what I've said get the point that we aren't an evil stealership.
How long have you had the atv? If there was a problem with it from day one I would have immediatly stopped using it and notified the dealer I purchased it from or taken it in to my nearest dealer right away before continueing to use it and tow while I knew there was a problem with it and risking further damage to it, being under warranty doesn't give you a free pass to damage your atv at free will, if you do something like that you might get away with it, but then Suzuki has to pay money to fix it and guess what nothing in this world is free, it might be free to you, but the bill will eventually get passed down to us all in the form of higher priced atvs in the future. If it is true that there was a problem from day one, and judging from your reactions and how you inappropriatly manifest your frustrations I would be willing to bet you got pissed off and ran the crap out of the atv doing your best to damage it out of spite, thinking since it was under warranty you were somehow getting back at Suzuki. Like someone else said, only you really know.
Hondabuster your right, if the tires aren't spinning and you continue to pull, especially in high under a load the pressure is going to get transfered through the drive train and the bike is eventually going to a find the weakest link, bigger/better tires will only accent this by raising the amount of power the atv can put through the drive train before it will spin the tires.
Americanpride, tipping your dealer is an awfully kind gesture, but I personally would not feel right taking a tip. Although one time a customer gave me like ten bucks and try as I might he refused to take it back, he didn't know but I put it in the register and the next time he came in I took ten dollars off his bill. Also out of all the dealerships I've worked in I've never had any customer come in with any kind of a present during the holidays, I had never even considered it really, well christmas eve the shop table was over flowing with cakes, fudge, cards, and very thoughtful hand made gifts from a whole bunch of our customers, I've never worked in a dealership I didn't enjoy(ok well Acura kind of sucked, but only because of one manager) but I've never had a such a sense of pride in any place I've worked before. Anyways enough promoting myself and my dealership, I think you guys that took the time to read what I've said get the point that we aren't an evil stealership.
Jan 24, 2005 | 08:08 PM
#82
Trailblazer
Joined: May 2004
Posts: 31
Likes: 0
don't pull any thing over 120lbs with KQ
I just have to get into this thread.
1. You should have been very nice and not showed your azz until last resort.
2. Suzuki should have fixed your quad with those low miles BOTTOM LINE!
3. There are some great people at dealerships, but only in a dream world are they 100% honest.
4. Your outcome may have been better if you had handled the situation better.
5. The prices of atv's are going up regarless of what we do!
6. Tires don't void warranty's.
7. Dealers know what quads are put through which is why the warranty's are only for 6 months.
8. Learn how to handle yourself properly!
9. I hope you get it fixed because i know 8 grand is 8 grand no matter what.
10. Best of luck. I wish i had a KG. You better keep it.
Oh yeah to the fellow from the dealership. I appreciate and respect your comments and welcome to the board. You have made very good comments and made alot of sense but you have to be honest. You are representing your dealership and suzuki every time you make a post here on the site. How about you talk with your Boss or owner. And get this guys quad fixed. You know no matter how big of a dumbazz he may be you have to agree he is getting the runaround. Lets all just try to get along here.
On a side note i have a question. My Eiger only had around a 100 miles or so at the time. It was the camo model and when i was washing it some of the plastic started to chip away off the rear fender. You know the camo was chipping and it was black plastic underneath. I took it in for service and the mech told me that my warranty wouldn't cover anything cosmetic. He had already figured out what had caused it before i even got the chance to tell him. He asked if i was using a pressure washer to spray it off. I told him no which was the truth. He was probably thinking YEAH RIGHT, but i was being honest with him. My point being that you can do everything the right way but they are machines and they do have defects and things do go wrong before they are supposed to sometimes. I just told him cool, whatever. I wasn't really that worried since a quad is gonna have scratches, dents, and dings from being offroad but i thought it was way to new to start doing that. On a lighter note the dealership mech was very helpful in another way. I had gotten a letter from suzuki that said my first service at 100 miles. I took it there and he told me that i didn't need it serviced yet. He told me to bring it back in when i got around 500 miles for my first service. He told me sure i can service it for you but i have to be honest, we are gonna charge you around 75 bucks just to take it back there and look it over. He said nothing would need changed at 100 miles. He could have took me but he didn't. I took it back in at 500 miles and had the oil changed and valves tightened and have been happily ever after.
1. You should have been very nice and not showed your azz until last resort.
2. Suzuki should have fixed your quad with those low miles BOTTOM LINE!
3. There are some great people at dealerships, but only in a dream world are they 100% honest.
4. Your outcome may have been better if you had handled the situation better.
5. The prices of atv's are going up regarless of what we do!
6. Tires don't void warranty's.
7. Dealers know what quads are put through which is why the warranty's are only for 6 months.
8. Learn how to handle yourself properly!
9. I hope you get it fixed because i know 8 grand is 8 grand no matter what.
10. Best of luck. I wish i had a KG. You better keep it.
Oh yeah to the fellow from the dealership. I appreciate and respect your comments and welcome to the board. You have made very good comments and made alot of sense but you have to be honest. You are representing your dealership and suzuki every time you make a post here on the site. How about you talk with your Boss or owner. And get this guys quad fixed. You know no matter how big of a dumbazz he may be you have to agree he is getting the runaround. Lets all just try to get along here.
On a side note i have a question. My Eiger only had around a 100 miles or so at the time. It was the camo model and when i was washing it some of the plastic started to chip away off the rear fender. You know the camo was chipping and it was black plastic underneath. I took it in for service and the mech told me that my warranty wouldn't cover anything cosmetic. He had already figured out what had caused it before i even got the chance to tell him. He asked if i was using a pressure washer to spray it off. I told him no which was the truth. He was probably thinking YEAH RIGHT, but i was being honest with him. My point being that you can do everything the right way but they are machines and they do have defects and things do go wrong before they are supposed to sometimes. I just told him cool, whatever. I wasn't really that worried since a quad is gonna have scratches, dents, and dings from being offroad but i thought it was way to new to start doing that. On a lighter note the dealership mech was very helpful in another way. I had gotten a letter from suzuki that said my first service at 100 miles. I took it there and he told me that i didn't need it serviced yet. He told me to bring it back in when i got around 500 miles for my first service. He told me sure i can service it for you but i have to be honest, we are gonna charge you around 75 bucks just to take it back there and look it over. He said nothing would need changed at 100 miles. He could have took me but he didn't. I took it back in at 500 miles and had the oil changed and valves tightened and have been happily ever after.
Jan 25, 2005 | 12:48 AM
#85
Pro Rider
Joined: Feb 2004
Posts: 1,873
Likes: 0
don't pull any thing over 120lbs with KQ
Originally posted by: dellasol
Elkbow, your right in everything you said. By saying his problem was more with Suzuki than us, and saying we didn't make the bike, I did not mean to sound as if we were passing the buck and saying "we didn't build it, its not our fault", he was basically saying the machine was a piece of crap and Chad was trying to cover up for Suzuki by saying it wasn't a common problem, and my point was since we didn't build it personally we would have no problem telling him it was a faulty belt or faulty pulley system from Suzuki if thats what we believed. They pay us for warranty work and from I understand tech's usually get paid quite well for warranty work so I'm not sure how we would benefit personally from trying to get them to deny your claim, in which case I know your answer is going to be "your trying to punish me for not buying it from you", which I've already said is a ridiculous claim, if we lost a sale to the dealership in Maryland we'll gladly atleast take the service, after all its no secret that in the motorcycle/atv industry there is very little money made on the bikes themselves unlike the car industry, it would be much worse for us if it was the other way around and you bought the atv from us and then went to another dealership for your parts/service, but hey thats whats so great about a free market.
Bret Schardein
Elkbow, your right in everything you said. By saying his problem was more with Suzuki than us, and saying we didn't make the bike, I did not mean to sound as if we were passing the buck and saying "we didn't build it, its not our fault", he was basically saying the machine was a piece of crap and Chad was trying to cover up for Suzuki by saying it wasn't a common problem, and my point was since we didn't build it personally we would have no problem telling him it was a faulty belt or faulty pulley system from Suzuki if thats what we believed. They pay us for warranty work and from I understand tech's usually get paid quite well for warranty work so I'm not sure how we would benefit personally from trying to get them to deny your claim, in which case I know your answer is going to be "your trying to punish me for not buying it from you", which I've already said is a ridiculous claim, if we lost a sale to the dealership in Maryland we'll gladly atleast take the service, after all its no secret that in the motorcycle/atv industry there is very little money made on the bikes themselves unlike the car industry, it would be much worse for us if it was the other way around and you bought the atv from us and then went to another dealership for your parts/service, but hey thats whats so great about a free market.
Bret Schardein
dave
Jan 25, 2005 | 01:12 AM
#86
Weekend Warrior
Joined: Jan 2005
Posts: 22
Likes: 0
don't pull any thing over 120lbs with KQ
I wonder if that dealer will fix your transmission when he puts in the new ECU because the belt was probably fried in reverse while hooking onto the 120lb log. I would be selling that KING QUAD ASAP. If the transmission is junk, the reverse is junk and the dealer won't warranty the product i would be playing HOT POTATO!!!!!!!!!!!!!
Jan 25, 2005 | 10:51 AM
#87
Trailblazer
Joined: Jan 2005
Posts: 48
Likes: 0
don't pull any thing over 120lbs with KQ
I am new to this Forum so I will attempt not to step on any toes. I have read all of the posts to this item and the big thing that stands out is how some people are mad at Suzuki when the product update only came out to the dealers on 1-14-05. I was in the store buying a winch when the fax came through. Suzuki has not had time to send the new ECM's to the dealers. They were sent out yesterday to dealers who had responded with serial numbers to the original fax. Six of my friends as well as myself bought King Quads all with in a weeks time. Can you go full speed in reverse in any of the automobiles you own. Reverse gearing on any quad or vehichle are not designed to go 70 mph. The update will only affect the reverse. To add to the belt question, you can purchase the belt at mfgsupply.com for 29.99 for the KQ. I would be fired up to if my new $7000 quad broke no matter what the circumstance to. This quad will be the ATV of the year and has had nothing but raving reviews form ATV TV, and numerous other proffesional reviewers. Look at all of the other quads which have had recalls and those which should have and the company did not do so. The eiger and vinson both had recalls and both are great machines. I just had to reply after reading so many replys on the subject.
Jan 25, 2005 | 04:08 PM
#88
Elite Pro Rider
Joined: Dec 2003
Posts: 5,599
Likes: 0
don't pull any thing over 120lbs with KQ
Originally posted by: GOBBLER
I am new to this Forum so I will attempt not to step on any toes. I have read all of the posts to this item and the big thing that stands out is how some people are mad at Suzuki when the product update only came out to the dealers on 1-14-05. I was in the store buying a winch when the fax came through. Suzuki has not had time to send the new ECM's to the dealers. They were sent out yesterday to dealers who had responded with serial numbers to the original fax. Six of my friends as well as myself bought King Quads all with in a weeks time. Can you go full speed in reverse in any of the automobiles you own. Reverse gearing on any quad or vehichle are not designed to go 70 mph. The update will only affect the reverse. To add to the belt question, you can purchase the belt at mfgsupply.com for 29.99 for the KQ. I would be fired up to if my new $7000 quad broke no matter what the circumstance to. This quad will be the ATV of the year and has had nothing but raving reviews form ATV TV, and numerous other proffesional reviewers. Look at all of the other quads which have had recalls and those which should have and the company did not do so. The eiger and vinson both had recalls and both are great machines. I just had to reply after reading so many replys on the subject.
I am new to this Forum so I will attempt not to step on any toes. I have read all of the posts to this item and the big thing that stands out is how some people are mad at Suzuki when the product update only came out to the dealers on 1-14-05. I was in the store buying a winch when the fax came through. Suzuki has not had time to send the new ECM's to the dealers. They were sent out yesterday to dealers who had responded with serial numbers to the original fax. Six of my friends as well as myself bought King Quads all with in a weeks time. Can you go full speed in reverse in any of the automobiles you own. Reverse gearing on any quad or vehichle are not designed to go 70 mph. The update will only affect the reverse. To add to the belt question, you can purchase the belt at mfgsupply.com for 29.99 for the KQ. I would be fired up to if my new $7000 quad broke no matter what the circumstance to. This quad will be the ATV of the year and has had nothing but raving reviews form ATV TV, and numerous other proffesional reviewers. Look at all of the other quads which have had recalls and those which should have and the company did not do so. The eiger and vinson both had recalls and both are great machines. I just had to reply after reading so many replys on the subject.
Jan 25, 2005 | 04:27 PM
#89
Weekend Warrior
Joined: Jan 2005
Posts: 22
Likes: 0
don't pull any thing over 120lbs with KQ
I am not saying anything about suzuki as a whole as we have had yamaha suzuki and polaris atvs. As everyone knows yamaha denied the vaporlocked grizzlys for quite a while. I like recalls not because they are good per say, but at least the manufacture is owning up to the mistake. However, with this guy's combination of problems with the machine and dealer, I would play hot potato ASAP. Esp. if the dealer is going to beat around the bush about warranty work. I was seeing if I could get the dealer to respond to whether or not he would warranty the machine's computer or not. I hate dealers that put all of the blame on the customer. I am sure that this same dealer would have said it was his fault for pulling someone out backwards with the winch and frying the reverse. Then the dealer doesn't warranty it and says you beat the crap out of it and caused this to happen. Well true yes but then the dealer now has to face this same person and say they were wrong. This would be something I would want to avoid as the dealer with my customer!
As for the answer to all of you's question about why he didn't take it back to the dealer he bought it from, I would say he drove a distance to get the best deal but thought the local dealer could do the sevice work on it. There by saving himself money while supporting 2 dealerships. Seems simplistic to me. Obviously not the best combination!
To the dealer if you would have supported this guy you might have got a chance the next time around at the higher price, as of now you won't stand a chance and now you have lost him, any customers he would have recomended, and now all of the ones that he is going to advertise you negatively to. Sounds like you lost a lot more than the price to fix this guy's transmission and he would have more than paid for himself. HE WOULD HAVE HAD A HUGE TESTIMONY TO SAY HE WENT IN MAD AND YOU GUY'S ATE THE COST OF IT ANYHOW, EVEN THOUGH HE MADE AN A$S OF HIMSELF! As it stands now you are on the chopping block! I would personally call this guy and make it right if I were you! Fix his transmission and put in the warranty part! Make suzuki eat the bill and atleast now you have your pride back, and who knows he might even apologize for being so cruel! Sounds like an opertunity to make a loyal friend and partner in business.
As for the answer to all of you's question about why he didn't take it back to the dealer he bought it from, I would say he drove a distance to get the best deal but thought the local dealer could do the sevice work on it. There by saving himself money while supporting 2 dealerships. Seems simplistic to me. Obviously not the best combination!
To the dealer if you would have supported this guy you might have got a chance the next time around at the higher price, as of now you won't stand a chance and now you have lost him, any customers he would have recomended, and now all of the ones that he is going to advertise you negatively to. Sounds like you lost a lot more than the price to fix this guy's transmission and he would have more than paid for himself. HE WOULD HAVE HAD A HUGE TESTIMONY TO SAY HE WENT IN MAD AND YOU GUY'S ATE THE COST OF IT ANYHOW, EVEN THOUGH HE MADE AN A$S OF HIMSELF! As it stands now you are on the chopping block! I would personally call this guy and make it right if I were you! Fix his transmission and put in the warranty part! Make suzuki eat the bill and atleast now you have your pride back, and who knows he might even apologize for being so cruel! Sounds like an opertunity to make a loyal friend and partner in business.
Jan 25, 2005 | 08:00 PM
#90
Pro Rider
Joined: Mar 2003
Posts: 262
Likes: 0
don't pull any thing over 120lbs with KQ
I would say it's more likely the dealer he bought it from know's him and his riding habits and thats why he went to another dealer. The 29.99 price someone posted for the belt is probably for the 300kq. I bought my kq with 26in tires but was told that if I went to another dealer for warr. or serv. it might be in my best interest to put my stock tires back on, which is really a no brainer.