dellasol,
Bret , thanks for sharing your point of view, I think you handled the situation and the post, in a very professional manner. Its not easy dealing with angry customers, especially when you arent to blame, but just represent the product. No matter how much a person pays, for a product or service...it all gets down to nothing is perfect, whether its people or products. Youre a credit to your profession, and are a welcome addition to the forum.

 

Polaris and suzuki belt designs are totaly different, polaris is slip and go and suzuki is constant tension. No tuning involved with constant, on the other hand slip and go do require some tuning to get the best performance. A friend of mine was told by a polaris dealer that to much idling can ruin a belt.

 

if take your king quard in for service put your stock tire and rims on trust me

 

that is BS and i do not see his point ......i joined this forum just so i could post to this........his dealer is down right rotten and they do NOT stand behind there product .....that 7000 dollar machine ought to take all of the abuse you can through it's way in 6 months and they ought to cover for any and all repair bills! go back to a yamaha polaris or who ever and advertise for that dealership to all of your friends !!!!!!!!! we have a yamaha and it had problems because i plowed snow in high range.......guess what they said ......we have never heard of any problems plowing in high range .......bring it in ASAP and we will make it right >> guess why we are now yamaha fans DURR ......you as a dealer need to grow a set!

 

Hmm need to grow a set? I'm not going to get dragged into a silly internet arguement, but did I not have enough "*****" to join this forum and post a reply in a thread where most everyone had already decided we are a horrible horrible dealership? Granted I was a bit anxious about what kind of replies my post would recieve, but I couldn't just sit there and not post anything, so I said my piece and hopefully you all will read both sides, and if you do and still want to say we are a rotten stealership then I have to respect your opinion.

Elkbow, your right in everything you said. By saying his problem was more with Suzuki than us, and saying we didn't make the bike, I did not mean to sound as if we were passing the buck and saying "we didn't build it, its not our fault", he was basically saying the machine was a piece of crap and Chad was trying to cover up for Suzuki by saying it wasn't a common problem, and my point was since we didn't build it personally we would have no problem telling him it was a faulty belt or faulty pulley system from Suzuki if thats what we believed. They pay us for warranty work and from I understand tech's usually get paid quite well for warranty work so I'm not sure how we would benefit personally from trying to get them to deny your claim, in which case I know your answer is going to be "your trying to punish me for not buying it from you", which I've already said is a ridiculous claim, if we lost a sale to the dealership in Maryland we'll gladly atleast take the service, after all its no secret that in the motorcycle/atv industry there is very little money made on the bikes themselves unlike the car industry, it would be much worse for us if it was the other way around and you bought the atv from us and then went to another dealership for your parts/service, but hey thats whats so great about a free market.

After all this Chad asked if he needed a hand loading it and thats when he made the smart comment about "do I need to winch it up into my truck or will riding it up the ramp void my warranty", I thought that was kind of funny honestly but Chad was just trying to be helpful. I don't believe there is anything we could have done to please him short of spending our own money out of pocket to fix it for free, in which case he probably still would have gotten online and told everyone how we are a bunch of jerks and Suzukis are pieces of junk.

And believe me I understand your frustration, but what I don't understand is the way you chose to let it out, if using me as a online-punching bag makes any of you feel better then please feel free to let it all out.
Before I started working here I knew what it was like to be on the other side of the counter as a customer like you, I purchased a brand new Suzuki motorcycle, spent $11,000 of my own hard earned money, it had a very small coolant leak from almost day one and I took it to a different local dealership. Maybe it was because I was so young but they immediatly got defensive and said there was nothing wrong with the product and said I must have done something to it, I stayed calm, said my yes-sir's and yes-mam's and all the while took notes of whom I spoke to, dates, times, and what was said and then had my ammo to take my fight to Suzuki directly, but before got around to it the leak dissapeared and sixteen thousand hard miles later it has never as much dripped once. But I never got online and said "lets put these bastards out of business!!!!", because I know there are plenty of really honest, nice, and hard working people that work at that dealership that I would be effecting by making such irresponsible claims, and my problem was just with one service manager, so if I ever do complain publically its about him personally and not the dealership as a whole. You looked a bit older than me, so I think its unfortunate someone hardly old enough to drink is having to educate you in how a mature(keyword) adult handles things. Did you have a problem with me personally? Did you have a problem with the accountant? What about the other two mechanics in the back of the shop, did they treat you unfairly? My point is, when you go online and sound an alert to others telling them not to come to us your in effect hurting all of us here, people who in no way were involved. And don't think I have any illusions about you coming back, this statement is just offered as an example, but if Chad was such a horrible mechanic, then the next time you come in to us for service you specify that you would like one of the other guys to look at it, or you sit down with the owner and express your concerns about one of his employees(who we all firmly stand behind), but you clearly have a problem with correctly channeling and directing your frustrations.

I'm not trying to pick on you, but I couldn't help but notice a glaring contradiction in one of your sentences, and I quote "i wasnt angy at all but when you spend 8000.00 for a bike and it breaks of no falt of your own it really ticks me off", so you basically said you weren't angry at all, and then admitted to being very angry, which I think is fair, you should be angry IF you didn't do anything more than try and pull a small log, but whether you knew it or not I imagine there are more factors that played into the problem than just that alone, I can't imagine the atv even notice the log was back there, thats like pulling a child. And your suggestion to put your unit back to stock before taking it in for a warranty claim is probably not a bad idea, what we don't know won't hurt you, but if you did such a thing don't go and post about it online, I remember on a Subaru forum a guy did all kinds of modifications to his engine, blew the motor, put it back to stock and took it in under warranty, but he made the mistake of posting online about it and somehow a copy of the thread ended up on the service manager's desk, claim denied. Again I'm not saying the tires were what caused the problem, but when you do improve the grip you run the risk the instead of spinning the tires, they will grip and find a weak whether its in the axles, transmission, or clutch. But again I'm not making the claim that putting aftermarket tires on your atv will necessarily cuase it to break or void your warranty, its just a thought as to why the tire thing might have been in question.

As for not buying Suzuki, every possibly manufactorer has its goods and bads. I've worked for Dodge, Jeep, Chrysler, Eagle, BMW, Mini, Acura, Honda, Sea-Doo, Suzuki, Aprilia, and Arctic Cat(no I haven't been through ten jobs, most dealerships were multi-brand). Whether its a $200 belt from Suzuki, a $89 bottle of loc-tite from Sea-Doo, or a $400 mirror from Honda(all true prices by the way), everyone is inevitably going to have some part priced out of reason, but the belt in question is atleast not a regular maintenance item and not something most KQ owners will ever have to replace. It is in my opinion that none of the major manufactorers make a bad machine, I love my Yamaha and I've owned a number of Hondas, I might be a little more loyal to Suzuki now but I'm not scared to say it if I don't like any of their products and I'm not scared to praise another brand, they all have their strong points. So I don't think going to another brand is really the answer, unless of course it will better suit you for other reasons.

Maybe my parents just brought me up different than most(thanks mom and dad!) but I think being polite and courteous is a important part of getting what you want, if you treat your dealer good they are more likely to stand behind you on something like a warranty claim, unfortunetly it seems in today's world alot of people think that yelling and screaming and stomping your feet will get you what you want, and unfortunetly it seems to work all too often, when I worked at Honda they were especially bad about not valueing their really nice customers, but the second someone got nasty and threatened to make a call to Honda head quarters they were given whatever they want.

Hondabuster and the rest of you I really appreciate the kind words and that makes me feel better about posting, I almost bought a LT-Z 400 instead of my YZ 250F dirt bike and being on thirty miles of muddy trails the other weekend getting passed by four wheelers as I struggled to get unstuck and climb muddy hills really made me wish I had gotten something two extra wheels, and now that its snowing outside rendering my street bikes and dirt bike immobile I REALLY wish I had a four wheeler, oh well... take care guys

Bret Schardein

 

you know you seen real nice but the fact of matter is my bike is still broke and even when i was nice the dealer didnt want to fix it
that fine its cost me time but i learned a lasson never trust any warranty and never by any in hast.

 

Im now having to change my mind and agreeing with the dealership

chill the hell out, work it out wit your dealer like an adult, not a kid

 

Why not take it back to the dealer you bought it from ?

 

because they know what an a$$ hole he is..he talks to people like he is king $hit because he spent 8000 dollars,,,woopde doo..i dont care what you did with your quad but all i can tell you is the log was way more than 120 lbs ..no way would a belt smoke like that..i think what happen is he was trying to pull the log,,,and the quad would barely pull it.because it was to heavy..but he keept trying .thats what he gets..i hope you get the quad fixed and you sell it because you dont sound like someone that should own a nice suzuki like the king quad 700..stick with your polaris and take a hike over to that fourm...sorry to be like this but it seams the guys from kens were very nice..and with me working in a servce shop half my life.you think the earth shoud stop just for you because you spent 8000 there.. ..i think i know yor kind..i can tell just the way you respond to people on the fourm about what happen...good luck and hurry up and sell the king so we can forget about this hole thing...

 

LoL he was probably trying to pull an 120lb log still in the ground LOL i crack myself up!!!!!