My name is Ken Vallis and I live in Brownsdale, Newfoundland. I would like to let all the people who visits this site know about the kind of service they may expect to receive if they, like me, purchase a Suzuki product. It all started three months after I purchased the LT-F400FK3 Suzuki Eiger when the clutch failed to work. After three weeks at the shop waiting on the clutch,( which was on back-order ) I picked up the quad, only to get the use of it for fifteen minutes before the engine seized and I had to push the quad home. A little over a year ago I had a letter printed in a provincial paper about all the trouble I was having .At that time the quad was in the shop a total of three months waiting on back-order parts for the engine. Shortly after the letter was printed all the parts arrived. I was in constant contact with Suzuki Canada and they assured me that after the repairs were complete that I would have no more worries concerning the engine. They were wrong, since then I have put over 2600 km’s on my car bringing the quad to and from the shop for problems with the engine as well as other things, there is still only 1840 km’s on the quad. It seem that almost every time I go for a ride I encounter problems. The last time I had to push the quad almost three km’s out off the woods after the engine blew the oil out to the point where more damage would occur if I ran it. That was four months ago and again the quad remained at the shop waiting on you guessed it back order parts. I have tried to contact Suzuki Canada through several phone calls and E-mail with no response. I know that I now have had the quad for two years and the warranty has expired but the initial problem with the engine still had not been fully repaired. All I wanted from the beginning was for Suzuki to replace the engine with a new one ( Which they say they don’t have ). With only 500 km’s on the quad at the time I felt that was a reasonable request but it seems that the people at Suzuki would rather have their customers go through the agony that I have had and still am having. I deal with customers every day as a home heat delivery driver, I would soon be out of a job if I treated my customers the way I have been treated by this company. Out of the 24 months I have had the quad over 7 of them have been spent in the shop or waiting to get there. I have posted a web page about these problems and would like for people to visit and leave a message for Suzuki or myself. It is you who can change the way these big companies look at us the consumer. I believe we as customers deserve better treatment than Suzuki Canada seems to want to give. Thank you. www.biketrouble.piczo.com.

Ken Vallis
Brownsdale, NL.

Hey guys please visit my site and leave a message weather you agree or disagree with me that Suzuki Canada has done me wrong. This is the site that they are looking at. Thank You

 

Hey guys, Suzuki Canada are still ignoring me. No responce even though I have sent
a number of emails in the last days.

 

Hey guys. Have a safe and happy holidays.

 

Geez. Everybodys ignoring you arent they?!?!? [img]i/expressions/face-icon-small-sad.gif[/img]

Sounds like its a lemon. *shrugs*
Or the dealer is a lemon. Have you tried another dealer? I just skimmed through your post so didnt see if you had said anything about that or not. Sometimes service can very ALOT from one dealer to another.

Good luck in any case!

 

Kinda use to being ignored, Suzuki has been doing it for some time now.
Thanks for your comments,and yes I wanted to try another dealer but Suzuki Canada
said I had to return to the dealer that done the clutch when all this started.

Merry Christmas

 

Wow, I have good experience with all the suzuki dealers that I went through and never had a problem. You must be the wrong person with the wrong bike at the wrong time. Sorry to hear about that, hope you get it all figured out sometime.

Dunny

 

i beat the hell otta my suzuki and the thing wont die

 

Sometimes it just happens man,my friend bought a brand new 05' banshee,and on the second ride the cranshaft rod bearing failed. Well they fixed the problem.But my friend asked if they could start his 90 day warranty over for the engine,and they tried to say no.Hey told them if they didnt he was going to leave the quad there and not pay the bill.SO they finaly agreed to start his 90 days over. If you are seriously determined about this,i would find out who the highest person on the suzuki ladder you could find is,There has to be someone at the suzuki factory in charge of something like "quality product control"or something,or you could do this with a high raking official. I would seriously ship your whole dang quad to them,with a note explaining your situation and tell them how unbelievable it is for a major corp to behave like this. Then say your going to buy yamahas or hondas for the rest of your life--unless they do something.Tell them your going on a crusade to get people to not buy from them!

 

Does Canada have something like the United States' Better Business Bureau? I would try a consumer protection organization if possible and have them work with you to get this resolved. I do agree that a lot of it could be the dealer. I know mine has been very helpful in getting Suzuki to take care of things that have gone wrong, even though it was out of warrenty. Good luck and Merry Christmas!

 

Yes we do have a better business bureau, I have looked a this, but Suzuki Canada is not a member. She did tell me that I could still file a complaint, but by not being a member it could fall on deaf ears.