Hidi Ho PSAR, I haven't really been on here in a few weeks and I am not even going to try and ketchup. Went hunting last weekend and we are migrating to another domain and Exchange 2K3 at work. Stayed home this morning to wait for the new hut tub cover to be delivered. They were supposed to be here between 0800 and 1000. But I just called em and they are in Seattle [img]i/expressions/face-icon-small-mad.gif[/img] so it doesn?t look like I will be working today, which just means I will have more to do tomorrow. [img]i/expressions/face-icon-small-disgusted.gif[/img] Hope everybody is doing ok.

 

i wuz a blond to in my younger days. but when i started dying it, it never came back..it stayed dark.

 

Hola rancher.. Just like them hot tub people to be slackers!!!

 

Hola! [img]i/expressions/face-icon-small-happy.gif[/img]

It just ***** me up if you tell someone your going to be there be there. If you think you can't make it change the time.

 

Yup.. thats for dam sure. that chit irritates me too. kinda like the phone company or cable people. sometime between noon and 5

 

They gave themselves a 2 hour window and missed it by 3 hours [img]i/expressions/face-icon-small-shocked.gif[/img] [img]i/expressions/face-icon-small-disgusted.gif[/img]

 

If your lucky it's noon-5pm. Sometimes I hear the reps on the other side of the room from me giving next week, all day commits. That would P.O. me as a customer for certain. Unfortunately, customer service is a dying or already dead concept, especially for most bigger outfits. Too bad that's what they choose to sacrifice in the name of the bottom line.

 

Here is my problem.. Time = money.. if you tell me your gonna be there at 9am. i have to take off work. and you show up late.. thats bullchit. and i should be entitled to bill them $40 an hour for my time to wait on them [img]i/expressions/face-icon-small-mad.gif[/img]

 

I had the same problem happen to me. I can't remember what company it was but they told me that they would be there between noon and 5. They NEVER showed up. I was pissed as hell, because i had to take a full day off work to fit there schedule. I called into the company and asked to speak with the Manager. We went back and forth and I basically told him to put himself in my shoes, be the customer, how would you feel. Soooo they gave me the installation charge for free and if i can remember right, they gave me a month free of service. When they came out the next time, they were early.

 

I really don't have to be here they are just dropping off a cover, but for 490 smackers i want to be here and make sure it fits before they take off. Thier shop is in lynwood.