686 Trinity Raptor Owners
#11
686 Trinity Raptor Owners
What is "Power Hone" is that another word created by Trinity to charge us another $100.00 for services. There is 400, 500, and 600 grit stones that are used to hone a cylinder by the piston ring manufactures specifications, also how smooth a machinest operates.
I have sent out some things out to Trinity and very displeased with the quality I recieved. Support, what support ever time I called I was on hold for ten minutes or more and by the end of the conversation I did something wrong thats why I am having problems. GIVE ME A BREAK!
All I know is that " I am not the chosen one"! If these big time engine builders do that to there customers in my opinion that is bad business period.[img]i/expressions/face-icon-small-mad.gif[/img]
I have sent out some things out to Trinity and very displeased with the quality I recieved. Support, what support ever time I called I was on hold for ten minutes or more and by the end of the conversation I did something wrong thats why I am having problems. GIVE ME A BREAK!
All I know is that " I am not the chosen one"! If these big time engine builders do that to there customers in my opinion that is bad business period.[img]i/expressions/face-icon-small-mad.gif[/img]
#14
686 Trinity Raptor Owners
OK Kingraptor if you want details I will give you details. 1989 Banshee, Pro Design Head with 21cc domes VP race fuel 108 octane, Maxima Castor 927 two stroke oil 32:1 mixture. The bike ran good but higher compression will make it run better. Found a set of 18cc domes on ebay bought them. I went to Trinity's web site and saw all they offered to improve performance. The one thing that caught my eye was the TURBO CUT on the domes. I called them (I can't remeber his name but it should not matter) one of there sales people told me that the turbo cut inhances the exhaust out of the cylinder. OK sounds great! So i shipped them my domes and tore down my banshee. With 25 hours of hard riding I had no carbon build up on my 21cc domes. So a week went by and still nothing came in from Trinity. I called them and they told me they remember the domes coming but can not find them. So he begins to give me the sales pitch on there design of domes for the banshees and how much better they are. I told him I will my lawyer call them. OH we found them and you will have them in a day or two. I finally recieved them in three days and $125.00 later.
After about two weeks of hard riding I noticed the bike would not pull as hard and some pinging could be heard. I tore down the bike and found so much cardon build up I could flake it off with a knife. I called them again on hold for ten minutes, I explained to them the problem. They told me I was running to much oil try 28:1 this should clear up the problem. So dummy me I did, two weeks later same thing. I called them up one more time and there told me it was my problem I was doing something wrong. So then I purchased another set of 18cc domes and put them on my bike and as of today about 11 months later no problems
It should not matter if you spend $1.00 or $10,000 you should get support no matter what. I am in the product support business with a large manufactering company and if I treated a customer like that I would not have a job!
The Customer Is Always Right First Then Fix The Problem!
After about two weeks of hard riding I noticed the bike would not pull as hard and some pinging could be heard. I tore down the bike and found so much cardon build up I could flake it off with a knife. I called them again on hold for ten minutes, I explained to them the problem. They told me I was running to much oil try 28:1 this should clear up the problem. So dummy me I did, two weeks later same thing. I called them up one more time and there told me it was my problem I was doing something wrong. So then I purchased another set of 18cc domes and put them on my bike and as of today about 11 months later no problems
It should not matter if you spend $1.00 or $10,000 you should get support no matter what. I am in the product support business with a large manufactering company and if I treated a customer like that I would not have a job!
The Customer Is Always Right First Then Fix The Problem!
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