I don't believe your suspension or anybody's suspension should have a lifespan of 30 days. Obviously there is an issue with your dealer since they cannot figure out how to change the mileage from km. All they need to do is plug into the unit using the "BUDS" software that BRP provides and change it for you. It's very simple! If you lived close enough I would say bring it to Rob's Performance in Wisconsin.

It sounds like a bunch of frist graders are working on a science project. I work for a dealer in Johnson Creek, WI and we all have issues. As long as a dealer has the right people in the right postitions and they are trained and well connected you have found yourself an excellent dealership.

Another thing to take in consideration is your attitude when talking to the dealership employees. Sometimes we have problems with a product and end up taking our frustrations out on the Service writer or one of the Managers. It is not their fault but they are their as pin cushions and sometimes if it isn't handled correctly on our end as consumers we can dig deep holes for ourselves. Step back and take a breath, think about what you "want" and how you plan to get it before storming in with your arms up in the air. If you are calm and collected you most likely will get more than you expected. Our goal as a dealership is to solve your problem when you do have one. (I can understand you're probably fed up by now, as I would be too)

 

Being an auto mechanic for the past 15-20 years, I am quite familliar with the struggles that a repair shop has to deal with be it customers with bad attitudes, or techs that are just starting out. Sure, I'm venting here, but at the dealer, I had the attitude of " hey, I'm having this problem, can you help me out?" I was met with - "for $450 we'll think about it." Even after calling BRP and getting a case number. You sound like a professional who cares about the customer, and the reputation of the manufacturer you represent, I assume, BRP. Who do I talk to besides the yahoo in the boiler room passing out a case number that gets "filed"? BRP is well aware of the suspension problem, and the water leaking into the cvt problem, (my dealer said there was no update for my '07 800 max xt). Would'nt it make sense to resolve the problem before all the hard feelings?

 

i think the suspension is built to last 30 days mines back to the dealer tice in 4 months (bought it n may) for the mcpherson strut setup i told the dealer i callled cam am directly and addressed the problem which i did so now something better get done about it a they had no problem changing my from miles to km or changing my greeting but if every one that has a problem with the machine call can am directly if enough people complain they have to come up with a way to fix it

 

i called can am about my belt cover they said 07 the was arecall on every belt cover and the first few months on the 08 s well mine is a later month 08 and i beleive it leaks but they say its been updated we will se how i make out when i get it bac form the shop this week

 

The dealers get compensated by the manafacturer. If the mfr. is a pain in the *** to deal with and doesn't like to pay for warranty claims, you can look forward to get crummy service from the dealer with tech's that don't give a rat's *** about your problems tha want a deposit before they start work because they have been burned more than once from the mfr.

Sht rolls downhill. Sounds like the problem is from the top down. I work on commercial kitchen equipment. Our salesmen sold a customer two electric commercial ranges that was wired from the factory with NON temperature rated wire. In fact, the wire was only rated for two hundred degrees. The oven get's as hot as Five hundred fifty degrees Farenheight. The manafacturer would only agree to pay us three labor hours to Completely rewire both ovens. It cost us; two hundred dollars in high temp wire, one hour travel to the job, one hour travel to pick up the wire, one hour back, four hours to completely tear these ovens down and wire them properly with the proper wire and terminals. I also found that they were opening and closing the neutral side of the circuit; a fundamental NO- NO! Seven hours, and only paid for three. They wouldn't pay for the high temp wire either. We got burned (not the customer) by the mfr. You can see how this can become the customer's problem if I was some creep who was looking out for myself. Some guys would say, if you only pay me three hours of labor then that's all the customer gets and to hell with the both of ya!

This is the service you are getting for the same reason I'll bet.