Big Gun Complete Update
#1
ALL,
Just got off the phone with Mike a Rep from Big Gun. He addressed my issues and now I'm happy. It was never a concern with power gains with the bolt-on but a customer service issue. Mike has now shown ME that Big Gun will bend over backwards to please their customers.
To you Mike, I thank you.
Just got off the phone with Mike a Rep from Big Gun. He addressed my issues and now I'm happy. It was never a concern with power gains with the bolt-on but a customer service issue. Mike has now shown ME that Big Gun will bend over backwards to please their customers.
To you Mike, I thank you.
#2
#3
#4
The issue were:
1 - Coating Flaking Off
2 - Screen Blew apart in the muffler
3 - Packing coming out from the muffler
4 - Springs vibrate a mid rpms
The Fix:
1 - Sending the header off for recoating, shipping paid for by Big Gun. This was only in the first couple of batches. Problem has been resolved in later mfg process.
2 - Heavier gage screen being shipped with the pipes, been tested not to burn & blow out.
3 - Sending me a replacement packing
4 - No fix for this, after a couple of rides I can nolonger hear it unless I listen real hard.
What makes this a good customer service call is the way Mike handled this and addressed my questions. Not blaming the customer, no passing the buck, just an honest anwser & "What can I do to make you happy".
Oh ya, while I'm brown nosing..... Can I get one of those Big Gun Girls to stop by and wash my quad for me?
1 - Coating Flaking Off
2 - Screen Blew apart in the muffler
3 - Packing coming out from the muffler
4 - Springs vibrate a mid rpms
The Fix:
1 - Sending the header off for recoating, shipping paid for by Big Gun. This was only in the first couple of batches. Problem has been resolved in later mfg process.
2 - Heavier gage screen being shipped with the pipes, been tested not to burn & blow out.
3 - Sending me a replacement packing
4 - No fix for this, after a couple of rides I can nolonger hear it unless I listen real hard.
What makes this a good customer service call is the way Mike handled this and addressed my questions. Not blaming the customer, no passing the buck, just an honest anwser & "What can I do to make you happy".
Oh ya, while I'm brown nosing..... Can I get one of those Big Gun Girls to stop by and wash my quad for me?
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Polaris Ask an Expert! In fond memory of Old Polaris Tech.
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09-24-2015 02:50 PM
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