Has anyone seen or ridden a 400ex with the trinity pipe on it...i need some info on what it does....meaning low, mid, or top end...maybe comared to fmf's power core4 or white bros.

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Tha Crazy Cknweasel '00 400ex..picked up 7-24-99 '85 lt250r..in the making

 

I can only provide you with my first (and last) experience with Trinity Racing.

Last month, I purchased a single carb kit for my Banshee from Trinity Racing and had several questions reference jetting, needles adjustment, etc. I am not an expert on engine modifications, but have a good understanding how to perform these types of modifications.

I telephoned Trinity's "1-800" line for assistance and was told to call back on their "regular" line that charged me long distance if I wanted to talk with anyone in customer service. I was told the 1-800 line is only designed to take orders (ie: take your money). I immediately called back on their regular line and, much to my amazement, spoke to the same person who told me to call back! Why couldn't he have just put me through to Customer Support when I first called on the 1-800 line so I could avoid paying any long distance charges???

Anyway, this was only the begining! When I asked for Customer Service, I was put on hold for several minutes (on my long distance dime!). The same person then came back on and told me "Technical Support" was too busy to take my call and to call back later in the day. I called back three more times throughout the day and received the same exact response and treatment....ie: They were too busy to talk to me.

I figure I paid for at least 20 minutes long distance during these wasted telephone calls while they figured they were "too busy to talk with me."

Well, on my fifth telephone call, I expressed my dissatisfaction and frustration and was finally put through to the "Manager" in Technical Support. Not only was he rude and short with me, he failed to answer any of my questions.

After several minutes of converstaion with the "Manager," he, without any warning whatsoever, transferred me to the nastiest, rudest person I have spoken to in a long time. She worked in their parts department and wanted to know "what I needed."

Everytime I began asking her question, she interupted me and provided an answer before I finished the question. This resulted in the wrong answer(s) since she never listened to my complete question(s). When I requested that she be more patient and allow me to finish my questions, she told me she didn't have time to speak with me.

I can honestly say that I was never rude, overbearing, demanding or anything less than very friendly during my contcat with these Trinity employees. If I had been anything less, I could understand their reluctance to help me. This simply was not the case, I was sincere, patient and understanding. This resulted in an overbearing, rude and discourteous response from the Technical Support Manager and Parts Department.

In summary, I never received the answer to any of my questions. Therefore, I WOULD NOT RECOMMEND TRINITY RACING FOR ANYTHING AFTER THIS EXPERIENCE. The customer service I received during my contact was anything but helpful.

Instead, I recommend to go somewhere that appreciates your business and will back up their products with friendly, helpful customer service and technical support over the telephone. There are many such companies out there.

I am sure this post will receive negative and/or controversial responses. With this in mind, I am prepared to back my unfortunate experience up with my long distance telephone records as partial proof.

I am not writing this post to "bash" or discredit anyone. If I had received better assistance on my second or third call, I would have forgotten this whole experience. Unfortunatley for me, this did not happen.

I only want to make sure that others are aware of my unfortunate experience with Trinity Racing, ie: "Buyer Beware!"

Good Luck!

Rob R.
Phoenix, AZ
98 Banshee
98 Sport 400