Ro-

In case you didn't realize it, you got some free advice from a lawyer. And notice I didn't say "go out and hire a lawyer first" did I?

My point was that you should at least take the time to send written correspondence that memorializes what has been said/done/intended by both parties. Many times that is enough to get the superior employee's attentions and get the wheels rolling in your favor.
It's possible that maybe you came across as an a$$hole when you were talking to the dealer/service mgr and he blew you off, so a letter to the folks listed in my last comment will be less emotional and more illustrative of the situation, and a service rep might just take notice and do something to help you.

What will it hurt? How much of your precious time will it take? Not much either way.
However, throwing up your hands and saying "poor me, I'm getting screwed" and doing NOTHIN about it gets you nowhere.

Give it a try amigo...the worst that can happen is you waste an hour typing letters and $1 to mail them. The best is that you get a call asking you to bring the ATV in to have an engine replacement done.

You can always make the decision to go to court LATER, and if you do you will have already established that you tried to work it out.

If you don't have a lawyer, you can still take the dealer to court in small claims court (although I don't advise doing that...it's kinda like going to a gunfight with a knife in your hand)

Also, I would ask a LAWYER about getting awarded court costs and legal fees....most jurisdictions will award those to the winner.

You can lead a horse to water....

 

Thanks to everyone for the good advice, I realize that atv's all are machines and machines break, for those of you who think I should sue or document, send letters, all of that has been done. I haven't thrown up my hands I've done all I can do besides, getting a lawyer involved which will mean more money out of pocket. I've started out pleading, begging, and everything in between. NOW I am wasting a sat day sitting at the house waiting for the dealer's owner across the state to give me a ring. You can try to call Kawa but they won't let you talk to the boss, won't hand out reps numbers, or basically take any action, other than fixing what broke after 1hr. If anyone else thinks that I've been telling a story or sitting on my hands or not taking advice from previous comments YOU can personally call.....
Xtreme powersports columbus,ga ......(these are the only guys doing anything so far, and it even wasn't purchased there)everyone down there is standup and will tell you the machine is brand new, and this is a manufacture problem.p.s.ext3
Beasley Kawasaki in savannah,ga...... (this is were it was sold to me as a gift)CASH.
Kawasaki inc.(949)460-5688 I spoke to mark, wouldn't give me his last name(not so nice of a person)
He feels his company is a standup company, and that fixing what is broke is the right thing to do.
Area rep to date, still don't know name,number,etc. but I doubt he's going to do anything.
Although I have been accused of ranting, etc. It's true I have been venting, I am now going to stop.
I hope that all the (keep the good times rolling crowd) has better luck than I do! If everyone here unloaded there atv, with the new on it and drove down a road at there hunting club and heard a trail of backfire, I believe they would rant and rave about a jacked up machine.(STILL IN SHOP) looks great camo and everything, the skins are laying around like wallpaper! I hope for all the haters out there, that you end up with a mchine like this one day it will sure change your attitude! Good luck to everyone, call Kawa get there side of things!! I'm sure it will not be the truth! Bottom line you can sue take all the time in the world threaten etc, THEY ARE ONLY GOING TO DO WHAT IS STANDARD POLICY!!!!! They are a MAJOR manufacture, and they can push the little guy around all they want to, and they know it!

 

I have an idea for you.... dunno if you've considered it yet. Why don't you just get the top end rebuilt by Kaw. for free, then go to a dirtbike/atv mechanic and pay them to fix it. Hell of a lot cheaper than going to court. JMO


Z

 

One more thing, Honda's the three I've owned previously
1987 Fourtrax bought second hand on last leg ran it for years no problems
1997 honda recon ran it for years no problems
2005 honda rancher 398 miles no problems
2006 brute force, last one on the lot, picked up with 10miles on it, ran it 8 miles(flat gound gravel road) excessive backfiring, it's still in the shop.
I would personally settle for old tech, no locker, etc. If I could have a machine that ran right now!!!!!!!!!!!!

 

Baseball you are very right!!!!!! It is cheaper to not go to court!

 

RO,

10 miles when you picked it up new? Sorry to break it...you didn't buy new you purchased USED. Please don't take me the wrong way. The dealership that had the morals to sell you a USED quad under the disguise of NEW should be placed on the black list and not be selling. I feel sorry for you man and all the troubles you are dealing with. Hell, I would have done the deal for you if I was in Georgia. It appears to be one of these things, "well I see now and I would have done something else". Life doesn't always work in our favor. The sad part is that the quad already had 10 miles on it. 10 miles of who knows what kind of life it went thur? Should have stayed away from that quad and went across the state to pick up the other Brute Force with zero miles...and new.

I purchased my Brute Force for $6700 out the door brand new. The dealership took a lost on this deal and almost walked away from me...they decided to win my business for future work and purchases such as helmet/other accessories.

 

Last and final update, when I purchased it it did have 10miles on it but it was last years model, They told me it was from riding back and forth to display out front. Just got of the phone with dealer, Here is what kawa has done extended the warranty one year, replaced whatever parts were broken, not a new engine. I will let everone know how it rides etc. Whenever I get it back! If there is anyone out there who wants to buy it.........
65Oi Brute Force(with a little Warranty work)
extended warranty, camo
$6200.00 cash
6hs
26miles dealer has been moving it testing etc.
I think I hear crickets, were is the team green?

 

So your trying to tell us that the dealership mechanic is not going to clean out the bottom end? Or that they will charge you for the hours it takes to clean out the bottom end?
I say BS if that is what your trying to tell us.

 

Then why don't you settle for an old out dated honda and stop saying kawies are bad? Let me see, I had one 1997 honda recon and had carb problems left and right......hmmmm.....does that mean honda makes all junk? NO! I didn't judge the entire company based on 1 machine that had problems nor did I base that on a dealer. I'm a bit confused. You are bashing kawie based on 1 machine that was "new" (10 miles driving it around the shop????) that has problems? What about all the people who have kawies with no problems? Maybe you should consider that you have a bad machine, but based on all the good reports, it is a fluke. Focus your attention on the "bad dealer." Contact Kawie themselves and document everything that has happened. It seems to me that would be the straight foward thing to do rather than bash all kawies. That is unless your real point is to bash.

 

RO,
Congratulations on getting at least some resolution of your problem, it sounds like you finally found a dealer that has gone to bat for you. I would think your quad would be fine once they fix it, and if not you have a long warranty period to find out otherwise. And you can always sell it if you don't want to keep it.

And to the person that said they only buy Honda because of better warranty coverage, snag a clue, it wasn't Honda, but rather, a good local Honda dealer. So give credit where credit is due, most of the time the manufacturer doesn't even hear the details of a warranty claim, they just pay the dealer to do the work after they get the bill. There is a reason you don't see any Honda's in my signature, and it isn't because I don't like Honda products. Our local Honda dealer is HORRIBLE! I had a Rincon that broke a rear driveshaft u-joint while under warranty (I have no idea why, I would think that part shouldn't just break). Our dealer said to bring it in because it was still under warranty and Honda would pay for it. Well he took forever to order the parts, then the parts were on backorder and unavailable, then he took forever to do the work once he got the parts. Bottom line -- NINE WEEKS in the freaking shop to replace a driveshaft u-joint. The only reason I left it there that long was because we had lots of other machines to use, and he kept saying it would be covered by warranty, and he would "get right to it". When he finally finished the work he charged me $264 and said it wasn't covered by warranty because the warranty had expired while it was sitting in his shop. He wouldn't even submit the claim to Honda, because the warranty was over. And why does it cost $264 to change a freaking u-joint? I could have fought the case with Honda, but decided to fight with my pocket book instead, and have never set foot in that dealers shop again in the five years since that happened. I have purchased about 15 dirt bikes and ATVs in those five years, but I won't own a Honda if I have to take it to that dealer to have it worked on, and I don't want to haul it 50 miles to the next closest Honda dealer, so no Honda's for me.