We ordered a set of A-arms from Epic for a yamaha 450 and a DS650 about 2.5 months ago and still have not seen them. I think this is ridiculous, dont you? I was told by Dean @ Epic that we should have them 3 weeks from date of purchase. The 3 weeks went by and was told that another 3 weeks before we would get them. Then they said another 2 weeks. Then they said another 2 weeks. We called EPIC 1 week ago and were told that BOTH the yamaha and the DS650 arms were going to arrive together and to not worry. Now Epic says the yamaha a-arms are going to be ready for pick up his friday 1/18/08 but they have not even satrted building the DS650 a-arms yet and that "MAYBE" they will start building them sometime next week or the next. I am very frustrated with this company and I think this is unsatisfactory. I cant believe I spent over $1600 in parts almost 3 months ago that I don't even have yet. So I told Alba (the store where I purchased the parts from) to find out if my DS650 a-arms were going to be built next week. I also told them that if they don't have them even started yet, then to cancel the order and order me some LONESTAR arms, since they do have them in stock. I cant believe I have missed some races because of a company that eventhough has my money already, has not delievered their product nor service.

Sorry for the rant. I had to vent. I am just warning anybody that is thinking of ordering a-arms from EPIC and let them know what they will be facing. I think EPIC doesn't really care about loosing customers.

 

Yeah the give up your money and then have to wait is hard. three months is a long time unless they informed you up front.

 

Thats ok, im sure they'll just think of a new name again and file papers again. Isn't that like the 3rd or 4th time now?

 

This dose suck!!!!! And boy will you get an earfull when bill sees this...He is a very patient man and they have driven him over the edge too...BUT DOC BRING YOUR HEAD UP TOP IF LONE STAR HAS YOUR PARTS DROP THE ORDER AND GO TO LONE STAR.......Thay are the best of the best period...I have always shunned them due to there slow acceptance of the ds.But all there parts are built by the best crack heads in south central phoenix.Im just joke'n my shop was right down the road from them in the hood before i retired.they are the best bottom line.[img]i/expressions/face-icon-small-wink.gif[/img]

 

LOL! Dont feel to bad Doc, Try 14 months on a set of cams. [img]i/expressions/face-icon-small-frown.gif[/img]

Hey, how you doing Marky, Been a long time hows life treatin you? I havn't posted in a long, long time. Pretty quiet around here.

 

Do not get me talking about EPIC and there customer lack of service. I had EPIC A-arms and swing arm now all gone, the LoneStar A-arms are very nice.

 

Thanx for the replies. Good to know I am not the only one that feels that way towards that company. Its sad to see a company with such a great product giving such poor service. Tomorrow morning I am cenceling my order and going with LONESTAR. thanx again guys, you rock!

 

 

Wow, Epic Failure..... Good to know guys.

 

PM me your info, I will find out what the hold up is and see if I can't get your situation rectified.

Actually I'll call this morning to see what is up. I know that the race team is taking a lot of time and manpower to get ready for the season now that they are racing mostly back east, but their parts divison is seperate and should be up to speed.



TPR